Infosys Limited
Q2- USSE- Genesys Cloud- SCON - BOFA - Charlotte NC (Finance)
Preferred Qualifications:
• At least 5 years of designing experience in Telephony applications using Genesys CTI (Computer - Telephony integration) libraries
• Should have diverse background in contact center technologies, call routing and an in-depth knowledge of how call flow is designed.
• Should have experience in Genesys 8.5 and Genesys cloud transformation & implementation
• Should have 5 years of experience in Genesys on-premises Interaction Routing (IRD/Composer/ORS/designer) development
• Minimum 5 years of experience in Genesys product like framework conversion manager, IRD/Composer/ORS, SIP, Outbound, GVP
• Should have knowledge in design and production support of Genesys CTI application, contact center voice platform and adjunct technologies such as Virtual Hold
• Experience with Java/JavaScript, Eclipse IDE and XML(SCXML/VXML) added advantage
• A solid foundation of computer and network fundamentals are required for this role
• Ability to work in team in diverse/ multiple stakeholder environment.
• Experience and desire to work in a Global delivery environment
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
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