Technology Support Manager (Education)
We are seeking an Indirect Technology Solutions Support Manager for the Indirect Technology Solutions Department.
This role is accountable for building and maintaining a team to perform the support functions of the systems, applications, and technology related processes for the Indirect Channel. (Auto, Manufactured Housing, Indirect Lending Support (ILS) and Indirect Merchant Financing (IMF)). This role is accountable for providing L2 leadership, managing, maintaining, and ensuring excellence and continuous improvement of support services to fulfill departmental accountabilities. Additionally, accountable for assisting the Indirect Technology Solutions Manager by serving as lead to the Indirect Technical Analyst team.
If you have Information Technology Solutions experience, you should apply right away!
Highlights:
- Lead the Solutions Support function to ensure the well-being of the department and its team members by monitoring and guiding the technical direction
- Serving as a liaison between Indirect Channel and IT if assistance requires their resources
- Initiating change by providing plans, procedures, schedules, and goals
- Diagnosing service needs, responding, and resolving technical issues
- Determining approaches for capturing data to track and report systems and application efficiencies
- Problem solving with existing processes and ensuring compliance with processes designed by L3 manager
Experience:
Required
- 5 or more years of technical systems analyst experience required
- Experience working with 3rd party vendors
Preferred
- Continuous Improvement/Six Sigma/Lean experience preferred
- Financial services industry experience preferred
Education:
Required
- Bachelor's degree in Computer Science, Information Systems, or related field of study OR equivalent experience and knowledge required
Skills & Knowledge:
Required
- Extensive knowledge of data processing and enterprise software applications
- Good working knowledge skills with Microsoft Office Products including MS Visio and MS Project
- Strong project management skills with effective results focus within an information systems environment
- Strong analytical, technical, and conceptual skills with attention to detail
- Experience in the development and implementation of standards, procedures, and guidelines to support operational processes
- Ability to effectively communicate technical knowledge and expertise to other professionals, regulators, and credit union staff
- Strong written, verbal, and interpersonal communication skills
- Results oriented with a strong focus on the customer (both internal & external)
- Effective time management and prioritization skills
- Strong vendor management skills
- Strong service orientation to align needed support to the desired business outcome
Schedule: Monday-Friday, 8:30 am-5:30 pm
Level of Work: 2C
Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.
To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.
Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Information Technology
