Senior Global Salesforce Marketing & Data Cloud Business Analyst (Information Technology)
About Us
Founded in 1908, Merz is a successful, family-owned specialty healthcare company with a rich history. As a leading global aesthetics business, our award-winning portfolio of injectables, devices, and skincare products empowers healthcare professionals to enhance confidence through aesthetic medicine. Our purpose is to fuel confidence by helping people look better, feel better, and live better. We believe you do not have to choose between living life and making a living. Live your best life with Merz Aesthetics.
A Brief Overview
The Senior Global Salesforce Business Analyst role offers an exciting opportunity to contribute to and help drive business and process improvements leveraging Salesforce Sales Cloud, Service Cloud, Data Cloud and Marketing Cloud. Using critical thinking, they will approach each project pragmatically with a drive to solve problems with consistent clear communication cross functionally. As a key contributor to the team's success, this role will be integral in identifying process and technological improvements and efficiencies and then helping with the implementation, administration and governance of these. If you are a motivated individual with a passion for innovation and efficiency, we invite you to apply.
What you will do
- Trusted Partner: Develop and maintain cross functional business relationships to ensure system and process needs are being addressed and maintained. Candidate must be a people person, engaging and outgoing
- Collaboration: Collaborate with cross functional global teams sharing best practices for process improvements
- Process Improvements - Evaluate existing business processes identifying areas for improvement and recommending process enhancements and automation opportunities
- Requirement Gathering and Analysis: Work with stakeholders to gather and document business requirements and goals and work with the solution architect to translate them into Salesforce solutions
- Requirement Documentation: Convert Salesforce solutions into detailed Epics and User Stories within Jira for clear and actionable development tasks.
- Quality Assurance: Assist in quality assurance and contribute to the testing and debugging of solutions as needed
- User Documentation: Create user guides / help documents for owned assets
- Meeting Participation: Participate in technical team meetings and provide updates to the team as needed
- Global Administration and Governance: Act as the primary Global Administrator and SME for Marketing Cloud and Data Cloud. Maintain and share best practices and standards for these tools across Global Regions.
Minimum Requirements:
- Bachelor of Science (B.S.) Computer Science, Software Engineering, MIS
- 5+ years of experience in a Salesforce Business Analyst or Consulting role
- Salesforce Sales Cloud, Marketing Cloud and/or Data Cloud experience Certifications
- Salesforce Business Analyst Certification, or commitment to obtain in 3 months from start date
Preferred Qualifications:
- Understanding of Salesforce and how integrations work at a high level
- Experience with Lucid Chart, Vizio or other software
- Experience with agile development tools such as Copado, JIRA
- Experience with Life Sciences Industry
- Certified Agile Business Analyst
Technical & Functional Skills:
- Previous experience working cross-functionally with technical and non-technical resources
- Excellent communication skills, both verbal and written, and the ability to translate technical subject matter to non-technical audiences
- Proficiency in Confluence and Jira
- Ability to perform Salesforce, Marketing Cloud and Data Cloud administrative / configuration tasks
- Excellent problem-solving abilities and attention to detail.
- Ability to analyze complex business requirements and translate them into technical solutions
- Ability to effectively collaborate with diverse teams and stakeholders
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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