Desktop Support Intern (Architecture)

We are excited to share once again TranSystems has been recognized as a top 100 design firm by Engineering News-Record in 2024. TranSystems is committed to building strong relationships with our clients, partners, and communities, because we believe we can go farther together. We act with integrity, use resources wisely, and proactively enhance projects with new thinking for sustainable infrastructure solutions. Our team incorporates these core values every day: All-In Always - Passionate Problem Solvers - Driven to Serve. 

Interested in joining our team? Great! We're looking for top talent to grow with our firm.

Responsibilities

What you'll be challenged to do:

The Client Server Systems Technician is responsible for management, monitoring and day to day operations of assigned client and or server hardware and software.  Assisting customers and resolving technical issues in accordance to established Service Level Agreements that meet and or exceed Customer Satisfaction Ratings, Incident Resolution Times, and Technical Response Times.

Job Objectives:

• Assist reimaging laptops to be deployed to office locations.
• Utilizing excellent customer service skills to support end users on a variety of technical computer-related issues, including software and hardware failures. Identifies, researches, and resolves technical problems. Respond to Help Desk tickets, telephone calls and email requests for technical support. Document, track, monitor and escalate as needed the problem to ensure a timely resolution.
• Test software updates to ensure functionality; write instructions and deploy to end users; follow up to troubleshoot issues with upgrades.
• Provide hardware support to staff by setting up and testing new laptops and desktops; create and store functional computer images to ensure consistency in equipment set up. Coordinate the repair of hardware or peripherals with outside vendors. Coordinate and oversee computer equipment change out activities as required.
• Ensure all users are properly setup/removed as required from all systems. Working with user accounts in Active Directory. Set up network, email, telephone, voicemail, and application accounts. Establish user directories.
• Install, test, and evaluate new desktop Hardware and Software to ensure minimum negative impact on our customers. Maintain accurate inventory of equipment. Research and recommend updates to hardware and software that help the customer and the organization remain up-to-date and compliant based on the latest technology trends and regulations.
• Responsible for the management and monitoring of assigned client and or server infrastructure applications.
• Adheres to, and actively participates in the Change Management process and policies. This includes, but is not limited to, submitting change management tickets with the required information and following the policy as to what constitutes a change.
• Create and maintain accurate documentation of IT policies and procedures. Provide training, consultation, and communication to team members and customers when policies and procedures change.  Personally adheres to and applies the policies and procedures
• Participate in the on-call rotation as required.

Qualifications

What you bring to our firm:

• Currently pursuing a Bachelor's degree  
• Excellent customer service skills
• Excellent verbal and written communications skills.
• Excellent troubleshooting and problem resolution skills
• Ability to prioritize work related tasks
• Must possess the ability to lift at least 40-50 lbs.

What we prefer you bring to our firm:

• Experience with Microsoft Office 365

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, use hand and fingers to operate a computer keyboard, mouse, and telephone keyboard, and talk or hear.  The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to ten pounds and occasionally lift and/or move up to forty pounds.  Specific vision abilities required by this job include ability to adjust focus.  The employee is required to travel occasionally.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   The noise level in the work environment is usually quiet.

Travel Requirements

Travel will be required periodically to various satellite office locations throughout the country, representing roughly 10% of the time.

TranSystems is proud to be an equal opportunity / affirmative action employer and ensures nondiscrimination and equal employment opportunity in all programs and activities in accordance with all applicable laws and regulations. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, age, national origin, pregnancy status, marital status, sexual orientation, genetic information, citizenship status, disability, protected Veteran status or any other status protected by law. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States (if the position is or will be one which is subject to U.S. law).

 

As the employer of choice, we are committed to action and strive for a company that reflects the vast diversity of our country and the communities we serve. TranSystems is committed to embracing diversity in all forms, including race, culture, age, sexual orientation, gender identity, disability, veteran status, thought and religious background. We acknowledge the impacts of prejudice and discrimination on historically underserved communities. We commit to establishing a more diverse, inclusive and positive work environment that drives innovation.

Recruiters or staffing agencies: TranSystems is not obligated to compensate any external recruiter or search firm who presents a candidate, their resume, or profile to a TranSystems employee without 1) a current, fully-executed agreement on file and 2) being assigned to the open position (as a search) via our applicant tracking solution.