Senior Service Specialist (Legal)

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Summary

We are looking for a dynamic, reliable, customer service-oriented individual to run office services in a prestigious downtown law firm. This is a 1-person site, so candidates must thrive on being the Jack or Jill of all trades! You will provide printing, scanning, copying and binding services of time sensitive and confidential documents as well as metering, sorting, gathering, logging, and delivering of mail and packages to the appropriate parties at the client site. You will be responsible for maintaining supplies on the floor, snacks and drinks in the kitchen, maintaining the copy machines, and providing reception back-up. Our office is beautiful and new. The environment is professional and relaxed. This is a Full-time with full-benefits position. We have worked with this client for 17 years and are looking for someone who is looking for a place to call home. Prior Office Services experience is preferred, but we will train.

Responsibilities

• Process work as requested through the digital job submission system, received via email or in-person.
• Print, scan, copy and bind projects as requested accurately and on time.
• Restock supplies and paper as needed in copy machines in center and on floors.
• Comply with confidentiality policy and maintain documents in a secure area.
• Assist with basic maintenance of office hardware as needed and notify appropriate personnel regarding any advanced maintenance that needs to be scheduled.
• Quality check all work and escalate issues to Manager.
• Follow guidelines and procedures for documenting, organizing, and mailing outgoing parcels.
• Sort, organize, scan, and distribute incoming mail to client multiple times per day.
• Maintain mail room by stocking general supplies, delivering paper, and loading printers with paper.
• Assisting where needed to back up reception.
• Hospitality assistance
• Restocking of supplies on floors and in kitchens
• Box moves
• Any other tasks/requested by client

Requirements

• High School Diploma or GED
• Great customer service skills, ability to multi-task with attention to detail
• Good verbal and written communication skills
• Computer skills and experience working with MS Word, Excel, Adobe and Outlook; some technical savvy and ability to troubleshoot is preferred.
• Walking, bending, kneeling, standing and sitting for extended period of time
• Ability to lift up to 40 lbs.
• Proactive attention to detail
• Self-starter, able to work independently once trained.
• Accountable for actions
• Team player
• High integrity and professionalism
• Able to work Mon-Fri 8-5 - Must be timely.

The Compensation range for this role is 17.66 to 26.49 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.