General Manager - Lancaster, TX (Finance)

POSITION PURPOSE:
Through a constructive and energetic style, guided by the objectives of the company, the Operations
Manager is responsible for the leadership, management and vision necessary to ensure that the facility has
the proper operational controls, administrative and reporting procedures, and people systems in place to
effectively grow the organization and to ensure financial strength and operating efficiencies.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Accountable for the management of all departments or functional groups through subordinate
Managers/Supervisors and for all personnel issues-including selection, termination, performance
appraisal and professional development of subordinates.
• Interaction with and responsibilities for Operations, Human Resources, Safety/Loss Prevention, and
Inventory Control to drive results and deliver solutions.
• Implements cost effective systems of control over capital, operating expenditures, manpower, wages and
salaries.
• Manages capital asset maintenance. Controls and minimizes operating expenses.
• Maintains existing facilities and equipment; replaces, or makes adjustments to warehouse facilities and
equipment when necessary.
• Spearheads the development, communication and implementation of effective growth strategies and
processes to allow company to achieve and surpass sales, profitability, and business goals and
objectives.
• Assumes responsibility for the measurement and effectiveness of all processes. Provides timely,
accurate and complete reports on the operating condition of the warehouse as required.
• Collaborates with the management team to develop and implement plans for the operational
infrastructure of systems, processes, and personnel, designed to accommodate the rapid growth
objectives of our organization.
• Motivates and leads a high performance management team; attracts, recruits and retains required
members of the team as needed; provides mentoring as a cornerstone to the management career
development program.
• Fosters a success-oriented, accountable environment within the distribution center.
• Works to develop and maintain productive business relations with vendors, suppliers, and all business
partners. Ensures the OSHA requirements and all Federal and State Law and compliance are effectively
implemented.
• Ensures sanitation meets UNFI requirements for all areas of warehouse and fleet. Ensures forklifts,
trailers, trucks, stackers, ladders, pallets, shelves, and Warehouse machinery are in safe operating
condition.
• Conducts performance appraisals. Provides measurable feedback to assigned personnel and
suggestions for improved performance. Formulates and implements employee corrective actions as
needed.
• Ensures compliance with all Federal, State and Local laws, as well as all company policies.
• Perform duties in accordance with Hazard Analysis Critical Control Points (HACCP) and Safe Quality
Food (SQF) policies and procedures, as appropriate for location

PERFORMANCE MEASUREMENTS:
1. Achieve Expense related Budget Criteria in all departments of the Distribution Center, Warehouse,
Transportation, HR, Inventory Control.
2. Leads distribution center efforts in meeting all Operational Excellence metrics including but not
limited:
a. Warehousing - mispicks, Billed not Received, Damages, Spoilage, Production, Labor
Management, Slotting, Engineered Standards, Safety, Energy Conservation and Recycling.
b. Transportation - On Time Deliveries, On Time Dispatch, Idle Time, Miles per Stop, Miles per
Route, Miles per Gallon, Standardized Routing and People Net Reporting.
c. Human Resources - Recruitment, Training and Retention, Associate Turnover and
Associate Development, Performance Management, EEOC Compliance, Administration of
all UNFI Associate Benefit Plans.
d. Safety - DART Rate, Workman's Comp% to Sales and Compliance with and Successful
Ranking of UNFI Safety Audit.
e. Sanitation - Compliance with and Superior Rating on AIB or other internal or external audit
metric.
f. Inventory Control - Perform Cycle Count Protocol Quarterly, Achieve minimum accuracy
standards of UNFI.
g. Sustainability - Meet UNFI Standards for Energy Conservation and Recycling.
3. All Service, productivity, accuracy and safety targets are well coordinated and delivered in
accordance with Company policies and procedures. Compliance with all Federal, State and Local
laws.
4. Inventory records and
documents are current, accurate, and well organized.
5. Machinery, equipment, and systems are in good working condition and preventive maintenance is
6. performed as scheduled
7. Effective hiring and retention of a motivated workforce assures personnel are effective, efficient, and
optimally utilized. Maintains a positive internal and external customer relations
8. Develop and promote a respectful workplace through review of policies and procedures and actions
that support and encourage respectful behavior.
9. Management is informed of area activities and of any significant problems

QUALIFICATIONS:
EDUCATION/CERTIFICATION:
Bachelor Degree preferred and/or equivalent related experience
REQUIRED KNOWLEDGE:
Excellent understanding of Profit and Loss statements
Understanding of Customer Service and UNFI Service Goals
Understanding of Company operations
Knowledge of budgeting, supply contracts, and shipping requirements
Knowledge of corporate compliance, ethics policies and code of conduct
Understanding of Inventory Control and Management procedures
Understanding of Material Handling Equipment Operations and Maintenance
Knowledge of OSHA, HAACP and Sanitation standards
Knowledge of Safety and Loss Prevention
Understanding of DOT Regulations, Outbound Transportation systems and radio frequency systems
Knowledge of Warehouse Management Systems
EXPERIENCE REQUIRED: Demonstrated ability to lead at least one other department outside Operations (i.e. Inventory Control or
SLP or both)
Five or more years of related experience with at least two or more years of leading both the Warehouse
and Transportation departments
Previous Change Management experience (driving, influencing, and inspiring change through
communication at all impacted levels).
Experience leading Cross Functional Teams
Experience leading projects (business transfers, new facility openings, software implementations, etc.)
SKILLS/ABILITIES:
Acts with integrity: demonstrates responsible, ethical and honest behavior in all UNFI roles, tasks, and
responsibilities, models the UNFI values
Motivates self and others to accomplish important objectives despite a complex environment and multiple
demands, creates a sense of urgency, delegates appropriately
Strong problem solving skills
Excellent communications abilities
Able to use all related maintenance equipment and computer applications

INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that
qualified employees are selected. They are also essential to an effective appraisal system and related
promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part
of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been
included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements,
skills, and abilities included have been determined to be the minimal standards required to successfully
perform the positions. In no instance, however, should the duties, responsibilities, and requirements
delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by
supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to
reasonably accommodate disabled individuals. However, no accommodations will be made which may
pose serious health or safety risks to the employee or others or which impose undue hardships on the
organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains
its status as an at-will employer. Employees can be terminated for any reason not prohibited by law