Emerson Electric Co
Customer Success Program Specialist (Project Management)
Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.
If you are a CUSTOMER SERVICE professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in our PALM BEACH GARDENS, FL location, you will responsible for supporting the success of our customer programs and Oversight Services at Emerson Cargo. In this role, this team member will assist with managing new customer programs and any related inquiries on Oversight services. They will oversee qualifying new customers interested in Oversight Services, excluding Integration and they will manage onboarding new customer programs associated with our Tracker and Logger products. As a Customer Success specialist/ program specialist this team member will ensure all tasks related to the program are strategically and timely met.
AS A CUSTOMER SUCCESS PROGRAM SPECIALIST, YOU WILL:
Must be able to manage multiple customer programs at once.
Creating long- and short-term plans, including setting targets for milestones, adhering to deadlines, and allocating resources
Delegating tasks to employees best positioned to complete them
Identifying and managing potential risks and liabilities of customer program.
Following up on tickets associated to software engineering work
Assisting in the definition of project scope and goals
Making effective decisions when presented with multiple options for how to progress with the customer program.
Serving as a point of contact for the team when employees are assigned to the same project to ensure team actions remain in synergy
Communicating with Customer Success Manager and/or Sales Rep of account to keep the customer program aligned with their goals
Performing quality control on the customer program throughout development to maintain the standards expected
Adjusting schedules and targets on the customer program roll out as needed
Motivating people involved in the customer program to complete tasks on time
Training other departments on the customer's specific program details
WHO YOU ARE:
In this role you should be action oriented and understand the customer's needs based on communicating effectively and asking them probing questions on how we can support them with our software features. This person should be very customer focused and be able to collaborate with other peers to ensure the customer's needs are met. When focused on specific action items that need to get done this person should be able to direct work and delegate work to others that need to get a specific task finished to support the customer's needs.
REQUIRED EDUCATION, EXPERIENCE & SKILLS:
Competent with Microsoft Office suite.
Project management experience
Experience in account management or in the software/technology industry.
Customer-focused, excels in surpassing client expectations
Relationship building skills
Excellent Follow-up Skills, ability to ensure tasks are completed
Excellent Verbal and Written communication skills
Self-Motivated - Proactive and thinks outside the box
Ability to manage competing priorities, multitask, and work collaboratively in a team environment.
Excellent Time Management and Organizational skills to maximize time and achieve results.
Ability to travel up to 40% for the position.
Legal authorization to work in the United States - Sponsorship is not available for this position.
PREFERRED EDUCATION, EXPERIENCE & SKILLS:
Bachelor's degree or equivalent experience is preferred.
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable. We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.
We offer a work life balance to our employees, general working hours for this position are: 8:00 am – 5:00 pm. Our teams work together to ensure their chosen work schedules are supporting our customers.
Emerson places a high value on ensuring that employees have a good work-life balance. We provide access to a competitive benefits package, including the following: medical insurance, dental and vision coverage, 401k participation with a competitive immediate match, tuition reimbursement, parental leave, and an. Immediate holiday leave available, including a shutdown from December 24 through New Year's Day. Team member resource groups ensure that the Emerson values are incorporated into everyday team member life.
Why Work in the Greater Palm Beach Area
Palm Beach Gardens, FL is in the Greater Palm Beach area, surrounded by many beautiful beaches. Located near the Atlantic Ocean, there is no shortage of aquatic activities. Palm Beach Gardens is a family-friendly area with schools committed to providing a world-class education. The town has a vibrant nightlife with over 2,000 bars and restaurants.
About our Location
This location is the co-headquarters for the Cargo Solutions business. Our business' primary focus is providing complete, end-to-end cold chain visibility into in-transit, perishable cargo shipments. Our core technologies allow for the protection, proper temperature monitoring, and tracking of perishable, high-value shipments in real-time. This advanced technology and traceability, coupled with our cold chain expertise help food retailers, restaurants, growers, suppliers, and food exporters mitigate food waste while helping ensure only the freshest and safest products reach consumers.
Our Commitment to Diversity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and Diversity & Inclusion at Emerson.
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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