Retail Lead - Grand Wailea, A Waldorf Astoria Resort (Finance)

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Retail Lead to join the team!

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.

• Classification: Full-Time
• Shift: Various - must have availability to work weekends, weekdays, and holidays.
• Pay Rate: The pay rate for this role is $23.73 per hour and is based on applicable and specialized experience and location.

The ideal candidate will have at least one (1) year retail experience and the following qualifications:

• Ability to handle multiple priorities at one time in a fast paced, high volume environment
• Strong skills in the following: Customer service and selling, organization, computer, telephone, fax, and copier
• Excellent communication skills
• Visual merchandising skills
• Ability to train and mentor multiple retail associates
• Basic math skills
• Ability and knowledge of computers including POS systems, basic knowledge of Microsoft Word, Excel, and email
• Ability to read and understand selling reports

Want to learn more? Hotel Website , Facebook , Instagram , YouTube

What will I be doing?

A Retail Lead is responsible for creating a memorable, luxury experience for our guests while shopping in retail stores. Achieve revenue goals and other key performance indicators while supporting the retail team members and leadership in the overall retail operations. Specifically, you would be responsible for performing the following tasks to the highest standards:

• While working shifts in stores: Create a memorable, luxury experience for our guests while shopping in retail stores. Achieve personal sales goals and motivate, encourage, and mentor team members to do the same to achieve revenue goals and other KPIs/financial goals including:
  • Revenue
  • Average sale and other KPI focuses as determined by leadership
  • Labor control (unauthorized overtime, out on time)
• Maintain presentation standards in the stores by being personally active in executing, motivating, and mentoring team members to uphold:
  • Product presentation standards
  • Visual displays and merchandising
  • Checking in merchandise, organizing and pulling, and delivering stock from appropriate stockrooms
  • Ensuring all cleaning duties are assigned and completed
• Training of Team Members to include:
  • Training of Team Members on Waldorf Astoria luxury service standards, product knowledge, merchandising standards, selling techniques, POS system, and operational procedures
  • Steps of Service training and mentoring in the moment
• Act as Leader on Duty in the absence of a leader and/or for personal development
• Process Online store transactions and Guest Shipments:
  • Process orders received through e-mail daily
  • Pull merchandise ordered
  • Pack and ship merchandise
  • Correspond via telephone and email with guests
• Understand product needs and communicate with retail leadership through Buyer's Report process
  • Collaborate with team members to understand individual store's product needs and to complete effectively and timely
  • Analyze selling reports to determine sales trends
• Collaborate with retail leadership on sales initiatives and contests to increase revenue, events, team member issues, and personal development.
• Participate in inventory counts and data entry including sales statistictracking and other data as assigned

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.