NICE Systems, Inc.
Education Professional (Finance)
Education Professional
Location: Salt Lake City, UT or Remote, USA
**This position requires up to 50% travel**
The Customer Onboarding Consultant is responsible for providing world class service to NICE inContact's Enterprise customers. The position will include building relationships with new and existing customers to ensure that their transition to our platform is a success. This will be done initially during and after the customer's implementation, allowing adequate time for full adoption of the NICE inContact platform. This position is part consultative and part education. This will be accomplished through providing individual support during implementation and Go Live, being attentive to their immediate needs, proposing enhancements to product and/or services, acting in a consultative fashion to arrive at a mutually beneficial solution for our customers, providing the needed education at the appropriate time, and coordinating with internal departments to provide a collaborative solution that will leave the NICE inContact™ customer with a positive experience and a product that meets their needs. The Customer Onboarding Consultant will work with both internal and external customers to solve complex problems that might hinder the customer's experience while transitioning to our software. The candidate will work in a team of other highly-skilled professionals unified in exceeding customer expectations and meeting company growth objectives
Client interaction will be done over the phone and/or via WebEx, with face to face meetings as deemed necessary and/or appropriate, as may be outlined in the customer's contract. The Customer Onboarding Manager will work both independently and in concert with the Professional Services, Technical Services and Education Services teams. Together, these teams are responsible to ensure both customer longevity and systematic growth. The Customer Onboarding Consultant is also an organizational leader and is expected to serve as a mentor and coach for junior staff.
What You Will Do:
NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.