Customer Care Agent--Water/Wastewater Utility (Remote Opportunity within 2 hours of Chattanooga, TN) (Sales)
Share Our Purpose. Be Yourself. Feel Valued.
People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.
We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.
American Water is the best choice for your next role! With a history dating back to 1886, American Water (NYSE: AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs approximately 6,400 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to an estimated 14 million people in 24 states. American Water provides safe, clean, affordable, and reliable water services to our customers to help keep their lives flowing. For more information on American Water, visit amwater.com and follow American Water on Twitter , Facebook and LinkedIn .
About the Role
Do you consider empathy and care to be core values in the Customer Service field? Do you have a strong work ethic and excellent communication skills? Are you looking for flexibility in working from home and with a growing organization? If you answered yes, this role is for you!
This class will begin on Monday, March 27, 2023. In this role, you must live within 2 hours of Chattanooga, TN.
Primary Role
Receives inbound calls from customers, clarifies the needs of the customer and resolves the concerns or raises to appropriate level for disposition
Key Accountabilities
- Reference systems and knowledge bases for process steps and guidance to address customer inquiries.
- Maintains a high level of application, process and water utility knowledge.
- Provides exceptional service to the customer that meets or exceeds service expectations.
- Handles difficult calls and avoid escalation whenever possible.
- Uses empathy and effective communication when interacting with customers.
- Takes appropriate actions based on customer interaction.
- Completes correspondence and follow-up with customers.
- Receptive to performance feedback and continuously seek to improve own skills.
- May Guide or assist other employees.
Knowledge/Skills
- Demonstrated problem solving and decision-making skills.
- Excellent customer service and team orientation.
- Strong organizational and communication skills.
- Proficient typing and personal computing skills
Experience/Education
- High school diploma or state accepted equivalency certificate
- Two years of experience in related business environment and customer service.
- SAP and utility experience a plus
Pay Information
- Starting Pay Rate: $16.00
- Increase on Sept. 6, 2023, to $16.44
- Increase on March 27, 2024, to $16.67
- Increase on Sept. 6, 2024, to $17.10
Competencies
Champions safety
Collaborates
Cultivates innovation
Customer obsessed
Drives Results
Nimble learning
Join American Water... We Keep Life Flowing ™
American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
