SANTA CRUZ SEASIDE COMPANY
Games and Attraction Assistant Manager (Finance)
Job Summary
Leads by example for staff by providing the highest level of Guest Service. Oversee the following aspects of the Games and Attractions department, including but not limited to: Staffing, Training and Development, Payroll, Scheduling, Employee Engagement, Loss Prevention, and Safety Coordination. Under direction, supervises, trains, coordinates, reviews and schedules work for staff. Develops and maintains the department schedule. Trains and motivates staff to provide consistent, friendly and helpful guest service. Maintains a high level of professional conduct.
Unique Job Requirements
This is a unique opportunity to join the Boardwalk's great Guest Service Team as the leader in a department. Must provide exceptional Guest Service by acknowledging and greeting all Guests and exemplify outstanding service to our Guests by owning the key Guest Service Principles. Be There, show up to work as scheduled and remain focused and be prepared, ready to help. Make Their Day, by finding a special way to connect with each Guest. Choose Your Attitude, by arriving to work with a positive and friendly disposition. Have Fun, by being enthusiastic, enjoying working with Guests and your coworkers.
The incumbent must be a team oriented supervisor. Shifts generally include working Saturday and Sunday with days off during the week. Shifts start and ending times vary during the season and can start as early as 8:00 am and end as late as 1:00 am. Schedule may vary depending on season. Will carry a pager and radio. Must be highly organized and possess strong interpersonal skills. Must maintain confidentiality.
Job Tasks
•Oversee the following positions: Engagement Coordinator, Scheduling Supervisor, Training Supervisor, Area Operational Supervisor, Office Supervisor, General Area Supervisors, and Area Leads. This position will be directly responsible for planning, instructing, and assigning task to these roles. This position will also be required to follow-up with all supervisors to ensure their task and assignments are being completed.
•Oversee the department's payroll process to ensure compliance as required, and to ensure that all employees are properly paid.
•Use the Kronos payroll system to review hours worked, employee timecard records, make adjustments, and submit reviewed and approved payroll on a bi-weekly basis.
•Oversee the training and development process for all department Employees: department orientation, cash handling training, point of sale systems training, training material updates, and leadership training.
•Oversee the department scheduling process to ensure all locations are properly staffed at all times, including daily operations and special events.
•Oversee the employee engagement aspects of the department, including the incentive and reward programs, employee events, and employee communications.
•Work with the Manager to design and implement goal based incentive programs to drive revenue in all areas of the department.
•Oversee and maintain all employee records, to ensure company, state, and federal guidelines are being adhered to.
•Oversee the employee performance review process and ensure timely completion of the required documentation.
•Work with the Manager to monitor the departments labor cost and expenses.
•Conduct One-on-one meetings with all supervisors on a regular basis.
•Plan and conduct periodic Supervisor and Lead meetings.
•Forecast, make recommendations, solve problems and review staffing requirements with Manager.
•Work with the Manager to develop department policies and procedures, that help to maintain excellent guest service.
•Keep track of employee hours worked, add or delete missed punches, and follow up with any discrepancies of pay with staff.
•Recommend promotions and pay raises of staff to Manager.
•Establish and maintain cooperative work relationship with other departments.
•Handle guest complaints and refunds in a positive and friendly manner.
•Serve as department Supervisor On Duty as assigned.
•Ensure that Seaside Company policies and procedures are followed.
•Other duties as assigned.
Relationships (Internal)
All Santa Cruz Seaside Company departments.
Relationships (External)
Heavy guest interaction
Qualifications: Training and Experience
3 years + of supervisory experience and strong leadership skills, excellent communication and problem solving skills required. 2+ years of retail operation, theme park industry and games operation leadership a big plus.
Must excel at providing and mentoring outstanding Guest Service. Proficient in Microsoft Office products.
Knowledge, Skills and Abilities
• Knowledge of the principles and practices of supervision and training.
• Knowledge and proficiency in Microsoft office products.
• Ability to work as a leader of a team and be able to motivate staff.
• Ability to train, supervise, schedule, evaluate and monitor the work of staff.
• Ability to maintain confidential employee files and records.
• Ability to quickly learn follow and enforce Company policies and procedures.
• Ability to handle stressful situations.
• Ability to evaluate facts and make effective decisions.
• Ability to provide consistent, friendly and helpful service to employees and guests.
• Ability to train staff using guest service training programs, and use of OMRON and POS systems.
• Ability to communicate effectively with the public and employees in a professional, positive and friendly manner.
• Ability to handle multiple tasks simultaneously and keep complete and accurate records.
• Ability to use pager and radio communication system
• Ability to work in a fast-paced environment and effectively problem solve.
• Ability to perform mathematical calculations rapidly and accurately.
• Ability to use a computer to input and access data, to maintain files and records and to produce reports.
• Ability to handle guest complaints in a professional manner.
• Ability to maintain high standards of appearance for facilities and employees.
• Ability to maintain confidentiality.
Physical Requirements
• Able to stand and walk for up to eight hours at a time.
• Bi-manual dexterity.
• Able to use arms and legs to operate equipment and to climb stairs.
• Able to lift up to 50 pounds from ground to shoulder height very occasionally with assistance.
• Able to see and hear normal conversations.
Licenses / Insurance
Valid U.S. drivers license at time of hire.
Testing Upon Offer or Hire
drug screen
criminal background check