DH Pace Company, Inc.
Director of Contact Center Operations (Administrative)
Director – Contact Center Operations
DH Pace Company, Inc. will hire an experienced Call Center Director to manage the consolidation of multiple contact centers to three or four large contact centers located across the US. This leadership position will handle all aspects of DH Pace Call Center operations, including people, process, systems, quality, and meeting Key Performance Indicator targets (“KPI's”) within the approved budget and consistent with company directives and objectives. This role will ensure best-in-class standards for customer service and call quality through proper staffing, training, and motivation of personnel. This role must work seamlessly with other operational teams and leaders facilitating a high level of communication to ensure the highest levels of customer satisfaction and achievement of company operating objectives.
POSITION OVERVIEW:
QUALIFICATIONS:
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Operations