Field Service Technician (Maintenance)
Responsible for all aspects of service, installation, and repair of Company commercial and industrial equipment and products, in accordance with applicable codes and company policies. An Onsite Service Technician must be able to communicate clearly with customers to ensure they are meeting the customer's needs while representing the company in a professional, positive, helpful and dependable manner so that the customer's experience is exceptional.
WHY SHOULD YOU WORK FOR CULLIGAN?
- Great full time, Monday-Friday work schedule
- Pay depending on experience
- Company Vehicle
- Paid time off
- Full benefits package including 401k with company match
- Career advancement opportunities
- Stable and growing, family-oriented company
- We like to promote from within!
- Use of free Culligan equipment in your home
Responsibilities:
- Complete installation and repair/service of company equipment in commercial or industrial venues following Company Standard Operating Procedures when applicable.
- Provide timely and effective resolution of service issues relating to all commercial and industrial customers, including but not limited to, equipment repair, installations, re-beds, product deliveries, applications, and others as assigned.
- Ensure truck is loaded with all tools and equipment necessary to complete work at customer location.
- Accurate and legible completion of all required paperwork, including timesheets, material orders/warranty cards, installation/service work orders, and field orders.
- Complete “on call” service needs on holidays and weekends as required
- Provide telephone technical support when necessary
- Conduct self in a positive and cooperative manner, and communicate in an open and positive way with both customers and coworkers
- Provide assistance and/or training to coworkers and other departments whenever possible to support company-wide goal of exceeding customer's expectations
- Other duties as assigned
Qualifications:
- Must maintain a valid Driver's License
- Must be able to successfully pass a DOT Physical, & DOT Drug Screen.
- Must be able to successfully pass a criminal background check per Company requirements
- Must be at least 21 years of age or older, and be able to successfully pass, and maintain, an acceptable driving record check to be insurable by the Company in order to operate a company vehicle
- Must be able to safely operate a commercial vehicle on a daily basis for approximately 8-10 hours
- Must be able to lift a minimum of 75lbs on a repetitive basis
- 1-2 years of service technician experience preferred with direct and hands-on installation of commercial/industrial water treatment equipment
- 2-5 years of sales experience preferred
- Demonstrated knowledge of plumbing flow and pipe soldering preferred
- Travel to select meetings for sales and support including, but not limited to customer sites and product training meetings.
- Ability to thrive and multi-task in an active working environment including but not limited to: bending, twisting, reaching overhead, crawling, working in tight spaces, lifting and pulling (at times over 100 pounds)
- Must remain physically capable, with or without reasonable accommodation, to perform the duties required of this position
- Solid verbal and written communication skills
- Strong attention to detail and problem solving skills
- Ability to self-direct activities and manage time to ensure productivity
- Ability to thrive and multi-task in an active working environment
- Demonstrated competency in Windows, Microsoft Office, and data network software
- Demonstrated excellence in communication and customer service skills.
This is an Onsite position and will require the employee to work full-time located in Circleville, Ohio and once a month they will drive to Dover, Ohio.
Benefits: Our company offers opportunity for advancement, competitive pay, and comprehensive benefits including health, dental, vision, company paid life + the option for additional supplemental life insurance, disability, critical Illness, and Accident supplemental plans, Flexible Spending Accounts, 401(k) with generous company match and PTO.
INDHCH
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
See job description