SUPPORTWORKS, INC.
Appointment Center Specialist (Administrative)
Are you looking for something different in a customer service role? Do you believe that customer experiences can and should be remarkable? Are you passionate about jumping in and doing whatever you can to support your team? Supportworks Inc. is looking for an Appointment Center Specialist for our new Hello Garage Corporate Store. **This is not a remote position**
Being Fluent in Spanish is a PLUS!
What we do:
Supportworks comprises a family of distinct companies that share a single purpose: to redefine the contractor industry. Foundation Supportworks develops, manufactures and distributes foundation and concrete repair products to a network of home repair contractors across North America and beyond. Hello Garage is a franchise system that's opening up the possibilities in the garage renovation space. And SolutionView, a software company that develops digital tools that radically improve the contractor-homeowner experience.
At Supportworks, we champion the success of our contractors and franchisees through genuine relationships and provide radical support in the form of proprietary consulting for marketing, sales, service, customer care, accounting, production and human resources.
How we do it:
The HOW is just as important as the WHAT.
We bestow the gift of high expectations. When we assess ourselves, it is not only about “what” our performance is, but “how” we are going about our work, our interactions with other employees and the way we carry ourselves every day.
We put the good of the team above ourselves, working together as one company, supporting and helping each other to redefine our industry. We are sincere and trust each other's intentions, listening attentively, speaking candidly and treating each other with respect. We have a bias for action and a scrappy way of getting things done – we self-start, take risks and root others on in doing the same. We are vulnerable and authentic; we don't pretend to be who we aren't. We understand that no job is beneath us.
As an Appointment Center Specialist, you will:
Schedule Sales Appointments
Support Customers
Provide a Remarkable First Impression to Customers
Obtain NPS on Every Installation
Meet Expectations of NAC Scorecard
Work a schedule of 10:00am - 7:00pm Monday-Friday with alternating Saturday from 8:00am- 12:00pm. Schedule flexibility and Overtime opportunities available.
EDUCATION AND EXPERIENCE:
Supportworks is an Equal Opportunity Employer (EOE) and we seek to create an inclusive work place that embraces diverse backgrounds, life experiences and perspectives. Supportworks shows commitment to the men and women who have served in the United States Armed Forces by providing meaningful, challenging career opportunities where military skills and experience may be applied