Remote Diagnostic Advisor (Biotech)

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance 
• Life and AD&D Insurance
• Retirement Plans -  401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement 
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Remote Diagnostic Advisor plays a crucial role in ensuring the efficiency and effectiveness of field service operations by reviewing active work orders and using specialized diagnostic software to remotely review equipment issues. They analyze and interpret machine data to detect, identify, diagnose to proactively troubleshoot to pinpoint likely issues and make repair recommendations before a field service technician is dispatched.

This proactive approach ensures that the field service technician arrives with all the necessary tools and parts to correctly repair CAT heavy equipment in the field. Their work is essential in minimizing downtime and optimizing repair processes in a manner that reflects the company's vision of working as “One Professional Team.”

 

Pay: $70,508.00- $97,062.00 annually
Pay rate is dependent on education and experience.

 

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions

• Works safely at all times, adheres and complies with all company policies, procedures,  standards and use of all required safety equipment

• Works within and promotes our corporate values of safety, Integrity, adaptability and empowerment
• Possesses organization and planning skills sufficient to ensure personal and delegated work assignments are completed on time
• Collaborates with all areas of the dealership to share information and utilize resources to resolve issues or perform timely repairs
• Works closely with repairing technicians to ensure recommendations are relevant, effective, and accurate
• Assists in improving Wagner's condition monitoring processes and services to our clients.
• Works closely with Service departments and PSSRs to maintain a world class level of support and uptime for Wagner's clients
• Participates in the development of other service personnel in all technical manners
• Analyzes and interprets aggregated condition monitoring machine data to facilitate early and accurate detection of changes in equipment health, performance, operation and application
• Combines fault code data, SOS data and other condition monitoring data to interpret machine condition and composes written synopsis and recommendations relating to troubleshooting and repair to service technicians
• Helps clients improve uptime and machine availability by making appropriate fact-based repair or operational recommendations that enable proactive maintenance and repair activities
• Uses their extensive in-depth technical knowledge, mechanical aptitude and their understanding of technical service information (preferably in heavy equipment & mining applications) to diagnose and communicate technical issues throughout all operational areas of Wagner
• Other duties as assigned by manager

Required Qualifications:

• High School Diploma or GED
• Extensive knowledge of CAT systems and software tools
• 5+ years' experience in the mechanical/technical side of heavy equipment, preferably with the Caterpillar line             
• 3+ years administrative/clerical experience
• 3+ years customer service experience
• Strong verbal and written technical subject communication skills
• Intermediate knowledge and experience with Microsoft Excel, Word, and Outlook

Preferred Qualifications:

• Bachelor's degree in engineering, business or a technology-related field

 Physical Demands:

• Standing
• Walking
• Talking
• Sitting
• Use of Hands
• Hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds

 Competencies:

• Data Entry
• Telephone Skills
• Reading/Writing Skills
• Reasoning Skills
• Organizational Skills
• Communication Skills
• Math Skills
• Product Knowledge
• Safety Knowledge
• Knowledge of Caterpillar software and technology
• Knowledge of construction and mining operations
• Strong understanding of Caterpillar and other equipment
• Ability to read and understand SOS reports
• Understanding of scheduling and Planned Component Replacement

 Travel Requirements:

• 1-25%

Work Environment:

• Noise: Quiet
• Environment: Indoors/Outdoors

Employee Benefits: Wagner Equipment Co. provides the following benefits to all full-time employees

• Paid Time Off (PTO) Plan
• Company Paid Holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• 401K Savings Plan
• Tuition Reimbursement
• Employee Assistance Program (EAP)

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Service