Agent (Security)
In accordance with post orders and site access control policies, the Agent greets and processes all incoming employees, visitors, and vendors into the client's lobby. The Agent will respond to emergencies, provide concierge services, and must be familiar with all aspects of the local community including geography, directions, and amenities in order to answer questions, resolve concerns, and provide alternative recommendations. The schedule is Mon,2 pm-8 pm, and Tue|Wed|Th 8 am-8 pm.
Essential Functions:
- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Control access to the client's lobby through the admittance process;
- Screen visitors, vendors, and client employees in an efficient manner in order to expedite their admittance to the site or facility.
- Ensure every interaction (including first time visitors and returning long-term client employees) receive exceptional customer service through warm greetings, suitable recommendations, and improvised solutions, if needed.
- Enforce safety and security policies/procedures.
- Respond to incidents of fire, medical emergency, bomb threat, activated alarms, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, suspicious activity, and other incidents or conditions.
- Deescalate tense situations through appropriate security measures and communication channel measures.
- Review CCTV footage, complete patrols, and review threat intelligence.
- Maintain logs, prepare incident reports, and communicate accordingly to client management, life and safety personnel and/or public safety authorities, as required.
- All other duties, as assigned.
Associate's degree preferred with two or more years of concierge-level security experience. Current Oregon CCW and Armed DPSST license are required. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.
Competencies:
- Concierge-level security services experience.
- Communication skills including; interpersonal, written, radio, cellphone, email, and text.
- Professional demeanor and appearance.
- Working knowledge of access control systems, CCTV, and alarm monitoring.
- Successful problem resolution skills.
- Able to interact effectively at all levels and across diverse cultures.
- Serve as a positive team member.
- Able to manage and defuse difficult, stressful, and/or confrontational situations.
- Able to multi-task and effectively manage competing priorities.
- Use sound judgment and make appropriate decisions.
- Knowledgeable of local community including; geography, amenities, and services.
- Computer skills; Microsoft Office.
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
- Exposure to sensitive and confidential information.
- Regular computer usage.
- Occasional reaching and lifting of small objects and operating office equipment.
- Ability to adjust focus between close and distance vision.
- Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
- Rapid and effective decision-making during unusual or emergency situations.
- Work in environments and under conditions that require carrying authorized weapons and ammunition, the use of protective gear and devices, and/or awareness of personal safety and safety of others.
- Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
- On occasion, may be required to perform stressful and physical activity.
- Respond to occasional emergency situations, at any hour, with short notice.
- Shift work including evenings, weekends, and holidays to ensure the successful completion of work assignments.
- Travel, as required.
