About You:

Motivated individual with desire to work in a fast paced environment with Inmar's Retail Technology Team. A natural communicator person who is able to work with technical and non-technical crowds alike. A natural leader who can achieve desired outcomes with the use of their own skill sets and influence. You are technologically curious and have an affinity for solving problems and enriching lives by resolving problems through problem solving and hard work.

Position Summary:

As a Retail Technology & Implementation Analyst, you will work as a member of Digital Promotions Network Retail Technology Team to respond and support our onboarded clients. Key responsibilities of this role will be to support the clients and the retail implementers in troubleshooting POS issues and help resolve issues that have been submitted in a ticket format timely and accurately.

Primary Accountabilities:

• Technical (50%)
  • Technical Support: troubleshooting and responding to client's issues. Resolving their issues as quickly and accurately as possible.
  • Business Product Support: manage business tools and users for business systems (Asana, Trello, Salesforce Marketing Cloud, etc.).
  • Technical Implementation: assist the implementation team on implementations of technical solutions at customer sites, working directly with customers to coordinate timelines across multiple sites or a single site.

• Research & Troubleshooting (30%)
  • Supports the Retail Technology Team in investigating and researching retailer/partner issues
  • Provides technical guidance to retailers/partners
  • Provides team support for onboarding a new retailer/partner

• Operational (20%)
  •  Process Automation: identify manual work that can be automated through technological processes, maintaining, creating standard operating procedures, and optimizing technological processes for efficiency.
  • Customer Service: Clear and concise communications and description of requirements to the client. The ability to gather large amounts of data and process it to actionable tasks for other team members to act upon.
  • Coordination: Setup and designate time to work with retailers/partners to gather and reiterate necessary items to the completion of the implementation

• Project Management (10%)
  • Project management: support technological roadmap to align with business goals, working with team members to design and deploy technological solutions, setting and meeting specific project milestones and deadlines using project management tools to track progress.

Required Qualifications:

• Associates or equivalent experience required
• 1-2 Years work experience and/or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position.

Individual Competencies:

• Technical Agility: Strong technical skills and the ability to work with technological and non-technological alike.
• Effective Execution: project management capabilities and experience
• Attention to Detail: Thoroughness in accomplishing a task through concern for all areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:  

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.

• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.

• Occasionally required to stand, kneel or stoop, and lift and/or move up to 25 pounds.

• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Safety:

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. 

• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. 

• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results. 

• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. 

• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.