Member Services Specialist (Administrative)

We are seeking a dynamic and motivated individual to join our team as a Member Services Specialist at Safe Harbor Lauderdale Marine Center. This role is multifaceted, combining concierge services, event coordination and social media/email marketing for our property. The ideal candidate is highly organized, personable, creative, and possesses excellent communication skills. 

 

Essential Duties and Responsibilities 

Concierge Services: 

• Act as the primary point of contact for Members, providing exceptional customer service and assisting with any inquiries or requests
• Maintain a deep understanding of the property's amenities, services, and local area to offer personalized recommendations and enhance the member experience
• Answer all crew requests including accommodations, car rentals, medical needs, grocery stores, transportation, shopping, salons/spas, travel, local activities, etc.
• Assist with reservations and requests including hotels, car, housing, etc.
• Update and grow vendor list (referrals and relationships with local businesses) by listening to guests' feedback and responding accordingly
• Stay informed on local events/activities and general local knowledge for referrals
• Maintain and monitor Crew Lounge and request maintenance/updates when necessary
• Perform daily walk-throughs in the gym, pool, and crew lounge area to uphold safety and supervision standards

 

Event Coordination: 

• Plan, organize, execute and attend a diverse range of events at property
• Collaborate with various teams to conceptualize event ideas, secure necessary resources, and execute event logistics from start to finish
• Analyze event outcomes and gather feedback to continually improve event offerings
• Coordinate and attend all Safe Harbor Lauderdale Marine Center events (most are weeknights, some weekends included)
• This includes organizing event sponsors, securing vendors and coordinating set up with property facilities teams and existing member service specialists
• Generate monthly calendar of events

 

Social Media and Email Marketing: 

• Manage and curate our social media presence across various platforms, creating engaging content that reflects our brand and engages our target audiences
• Regularly capture content from the property and design eye-catching graphics, write compelling copy, and schedule posts to maintain a consistent and active online presence 
• Develop and implement social media strategies to drive member engagement, attract new Members, and enhance community visibility
• Work with Central Services Team to develop content and execute effective email marketing campaigns to communicate upcoming events, promotions and important updates to Members
• Work with Central Services team to design and distribute printed marketing collateral for upcoming events
• Other duties as assigned by Manager

 

Safety and Environmental Responsibilities

• Follow SHM Safety and Environmental rules and complete required related training
• Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area
• Report all accidents, injuries, spills and near misses immediately

 

Technical & Physical Requirements:  

• High school diploma or equivalent preferred
• Prior marina experience preferred
• Previous customer service experience preferred
• Proficient in Microsoft Office
• Ability to sit for long periods of time
• Ability to lift 30 pounds
• Requires being outdoors for social media content capture and event execution
• Ability to work evenings, weekends and some holidays as required 
• Highly organized individual
• Savvy with social media and email marketing platforms 
• Always communicates effectively and courteously with fellow teammates and members
• Continuously follows policies and procedures while seeking out more efficient ways of accomplishing duties
• Shows resolve and overcomes difficulties in a positive and productive manner
• Gladly provides responsive, and high level of service to our teammates and Members
• Eagerly puts forth the extra effort to accomplish duties
• Adapts quickly and efficiently to changing priorities in order to needs  

 

Minimum Soft Skills Qualifications

• Eagerness to engage in a growing, fast paced, and industry-leading company
• Consistently treats others with dignity and respect
• Genuinely serves others with humility and a positive attitude
• Frequently demonstrates a bias toward action
• Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders
• Follows policies and procedures while seeking out new and better ways of accomplishing duties
• Shows resolve and overcomes difficulties in a positive and productive manner
• Provides responsive service to our teammates and members
• Continuously puts forth the extra effort to accomplish duties
• Develop sound conclusions and makes decisions based on analysis of data and understanding of the business
• Works to build high performing teams while taking an interest in teammates' professional development
• Organize, plan and manage teammates and processes efficiently
• Unfailing commitment to continuous learning and growth
• Acts with integrity and is open to feedback from all teammates
• Willingly coaches teammates through change and leads all situations with positivity

 

The Company

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced professionals in the marine industry.  In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities. #marinacareers

 

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Additional disclosures available at https://shmarinas.com/hr-disclosures/.