Hornblower Group, Inc
Consumer Insights Manager (Marketing)
City Experiences is seeking a Consumer Insights Manager for our Marketing operation in New York City.
City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
About the Opportunity:
The Consumer Insights Manager is responsible for developing and executing research, analytics, and interpretation of findings to make data-based recommendations aligned with company and marketing goals. This person acts as the voice of the customer and oversees the quality management program in close collaboration with product teams. They will have hands-on management of primary and secondary research programs that enable deep consumer and marketplace insights across product categories. The role is instrumental in communicating the consumer experience, sentiment, and perceptions of our guests and prospects, leveraging insights to optimize CX and introduce new or improve existing products, programs and services.
This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
Essential Duties & Responsibilities:
Requirements & Qualifications:
The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.
We encourage qualified applicants with arrest and conviction records to apply.See job description