Housekeeping (Maintenance)

Housekeeping

Summary

The primary responsibility of Housekeeping involves the upkeep of each apartment in order to enhance and maintain its appeal. Housekeeping will also assist the rest of the staff, as directed, in their efforts to manage the property in an efficient manner.

Tasks

• Cleans the office, clubhouse, and restrooms daily prior to 9 a.m.
• Cleans and maintains models daily.
• Keep all vacant apartments as directed by the Property Manager or Assistant Manager.
• Keep all vacancies fresh and odorless.
• Cleans and maintains laundry facilities daily by 10:00 a.m.
• Performs additional duties requested by the Property Manager or Assistant Manager.
• Informs management of supply needs on a bi-monthly basis.

Work Activities

• Performing General Physical Activities Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
• Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
• Handling and Moving Objects Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
• Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.

Detailed Work Activities

• Clean facilities or sites.
• Inventory materials or equipment.
• Move materials, equipment, or supplies.
• Clean equipment or supplies.
• Dispose of trash or waste materials.
• Sort materials or products.
• Maintain equipment or systems to ensure proper functioning.
• Schedule repair, installation or maintenance activities.
• Remove debris from work sites.

Skills

• Service Orientation Actively looking for ways to help people.
• Coordination Adjusting actions in relation to others' actions.
• Time Management Managing one's own time and the time of others.

Knowledge

• Customer Service Knowledge of principles and processes for providing customer service .This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective security.

Abilities

• Must be able to work in a fast-paced and customer service-oriented environment.
• Performs duties under pressure and meets deadlines in a timely manner.
• Works as part of a team, as well as completes assignments independently.
• Takes instructions from supervisors.
• Exercises problem-solving skills.
• Interacts with co-workers, supervisors, guests, and the public in a professional and pleasant manner.

Work Values

• Relationships Allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.
• Support Supportive management that stands behind employees.
• Independence Work on their own and make decisions.

Work Styles

• Self-Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Attention to Detail Job requires being careful about detail and thorough in completing work tasks.
• Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Independence Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Qualifications

• Must meet all physical requirements and be able to take direction.

Wage

• Non-Exempt (eligible for overtime).