Responsible of the administrative and clerical tasks of the housekeeping department. Works a liaison between the housekeeping department and other departments. Oversees housekeeping office, answers and transfers guest calls, according to the standard and procedures established
What's in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas.
Distribute room and public area cleaning assignments to Housekeeping team members.
Prepare the payroll reports and daily work schedules.
Corrects missing punches.
Keep records of biohazards incidents.
Distributes paychecks
Ensure all request are communicated to the appropriate person.
Ensure all request are handled in a timely manner as per brand standards.
Follow up with the different departments, regarding the guest request according to the recording system in use.
Check the CRM and guest request to ensure request are placed in the guest room upon arrival.
Informs the housekeeping supervisor of late check outs, room changes, discrepant, due outs rooms and others.
Your experience and skills include:
EDUCATION & SKILLS
High School graduate
Ability to speak English and Spanish
Computer knowledge (windows platform)
EXPERIENCE
Housekeeping experience in related field preferred
Hospitality experience preferred
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS