Customer Service Representative - Client Support (Finance)

Pay:

• $17.75/hr base pay

Shifts available - choose which one works best for you:

• 7:30a - 4pm M-F
• 8a - 4:30p M-F
• 8:30a - 5:00p M-F
• 9a - 5:30p M-F
• 10:30a - 7p M-F

Equifax is looking for skilled Customer Service Representatives to join our team at our Ball Dr. location. A Customer Service Representative is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Service Center via phone, e-mail. Inbound agents work with client's employees.

These roles are 100% onsite in our Lackland Office.

What you'll do

• Work with each contact to establish rapport with and gain the confidence of the caller.
• Deliver excellent customer service and strive to exceed customer expectations.
• Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
• Document details of client interaction into the system while on the phone.
• Follow security processes and procedures at all times when handling calls due to the visibility of personal data

What experience you need

• High School diploma or GED.
• 6 months' minimum experience in a job capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims .
• 6 months' minimum experience with email and be able to navigate with common desktop software
• 6 months call center experience preferred

What could set you apart

• Accountability
• Bravery
• Curiosity
• Collaboration
• Think and act differently
• Trust
• Ownership
• Decide-Execute-Ship