Job Description - Assistant Manager - QualityShort description: The Assistant Manager is responsible for Driving Process improvement, ensuring process compliance, implementing, sustaining and improving change management programs. They will perform risk audits, deploy delivery risk management processes, and benchmark client delivery framework and support client operations management with an objective to ensure stability in process performance and achieve continual process improvement within norms and guidelines of the organization.Responsibilities:
Provide implementation support for process improvement, issue resolution, deploy improvement plan, drive risk mitigation process and ensure continuous process improvement.
Drive and deploy structured process improvements (SIX SIGMA, lean etc.), train and enable people on process improvement system models. Implementation knowledge on Quality management system models (CMMI, ISO 9001, COPC etc.) is preferable.
Lead and participate in improvement projects, Collect and analyze data, provide insights on improvement opportunities, identify root causes for process gaps and provide solutions to eliminate them.
Conduct verification audits to identify gaps in compliance to processes; define, drive and deploy corrective action plans to ensure compliance.
Addresses process issues while implementing changes, conducts audits to ensure that the changes are being sustained.
Identify delivery risks by conducting risk audits, guide delivery teams in de-risking process.
Deploy Best practices to achieve benchmark performance; define metrics, monitor and improve benchmark performance.
Work with process owners, drive corrective and preventive actions to resolve and reduce customer complaints to improve customer satisfaction.
Generate and publish quality performance reports; participate in customer quality reviews, calibration of process, and ensure stability of process performance.
Competencies required:
Change management
Analytics and problem solving
Quality and delivery risk management
Soft skills required:
High Impact Communication skills
Documentation skills
Driving results
Learning and innovation
Preferred Education and Experience: Bachelor's degree with 7+ years of relevant experience. Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.COVID-19 Considerations: Vaccination required. Masks are required to enter the office. Extra screening, sanitation and disinfecting procedures are in place. Work Remotely: This role is based out of Atlanta, GA and is in office role.About Us Infosys McCamish Systems,( http://www.infosysbpm.com/mccamish) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(www.infosysbpm.com) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender IdentityAbout Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.