Crown Castle
Customer Retention Specialist (Personal Services)
Company Summary
Crown Castle works around the country to build and maintain the infrastructure behind the world's most revolutionary technologies. As the largest shared infrastructure provider in the United States, Crown Castle owns, operates and leases more than 40,000 cell towers, 80,000 small cells and over 80,000 route miles of fiber across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is a NYSE S&P 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $85 billion.
Position Title: Customer Retention Specialist - 5N
Position Summary
Responsible for the independent day-to-day management of customer account analysis and relationships in an effort to minimize contractual variances as it relates to financial obligations of agreements/contracts. Responsible for resolution of contract issues and disputes while delivering superior customer service to strengthen relationships.
Essential Job Functions
Education/Certifications
Experience/Minimum Requirements
Other Skills/Abilities
Organizational Relationship
Reports to: Customer Retention Manager or Manager, Post-Sales
Title(s) of direct reports (if applicable): N/A
Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions. Ability to travel up to 20%
Additional Information: N/A
Sales