Caesars Entertainment
Workforce Management Analyst - Full Time (Call Center) (Finance)
DIVISION: Las Vegas Regional Contact Center
REPORTS TO: Workforce Management and Reporting Supervisor
DEPARTMENT: Support
DIRECTLY SUPERVISES (Please list position titles): N/A
Responsibilities/Purpose
The Workforce Management and Reporting (WFM) Analyst will be responsible for analyzing and reporting on contact volumes and handle times for a multi-skilled contact center and creating schedules that will allow the center to meet its service level, sales, abandonment, training, and budgetary goals. The WFM Analyst must be proactive, hardworking, and able to meet deadlines within a fast-paced and dynamic environment.
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The Workforce Management and Reporting (WFM) Analyst will be responsible for analyzing and reporting on contact volumes and handle times for a multi-skilled contact center and creating schedules that will allow the center to meet its service level, sales, abandonment, training, and budgetary goals.The WFM Analyst must be proactive, hardworking, and able to meet deadlines within a fast-paced and dynamic environment.