Infosys Limited

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Q4-USDLY-USMW-CIS- Site Engineer-TA-MO (Finance)



Infosys is seeking Site Support Engineer. Candidate will be responsible for responsible for installation, moves, adds, changes, maintenance, repair, support and management of all EUC and IT devices with Resolver Group where Site Support resides . Candidate will have to maintain end-to-end ownership of all Tickets until resolution regardless of Resolver Group and enable a Customer centric support model with quick and efficient response to Incident resolution

Required Qualifications:

  • The candidate must be located within commuting distance of Kansas City, MO, or be willing to relocate to the area.
  • Atleast 2 years of IT experience
  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • Must have at least 3 years of experience in managing IT Service Management operations specifically in End User Computing and Desktop service operations.
  • High-Level understanding of the Desktop Support technology areas and understanding across infrastructure components.
  • Basic network understanding & troubleshooting skills
  • Experience in the usage of SCCM for deployments and installations.
  • Experience in OS installation, handling OS-related issues, and troubleshooting of issues.
  • Experience in patches and package installation.
  • Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touchpads, Monitors, Cameras, etc.)
  • Ensure all the workstations are updated with the latest Anti-Virus and patches.
  • Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, Bomgar
  • Experience and desire to work in a Global delivery environment
    Experience in managing both Windows and Mac Devices will be a value add.
  • U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

    Preferred Qualifications:

  • Customer service-focused; ability to manage key stakeholders in a positive, poised, and effective manner.
  • Proven experience effectively communicating issues/challenges and solutions to the business.
  • Strong understanding and demonstrated experience working within the Managed Service Operation.
  • Excellent English communication skills, both written and oral, and analytical skills.
  • Knowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills

The job entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.

With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

To learn more about Infosys and see our ideas in action please visit us at www.Infosys.com
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