Supervisor Network Construction (Information Technology)

Position Title:  Supervisor Network Construction (M1)

Company Summary

Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is a Fortune 500 company, publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

Responsible for the day-to-day activities of an assigned team of network construction managers and fiber engineers exclusively responsible for repair and maintenance of the Crown Castle district network.  This team has a dedicated focus on vendor management, scheduled maintenance construction, records updates, and restoration of Crown Castle fiber networks and services that are consistent with all defined standard operating processes and procedures. The position will support the Manager of Network Construction and work across other network construction teams within the area, as well as provide support to Crown Castle cross-functional teams to improve the quality of processes, deliverables and the end-to-end customer experience.  Each network construction team is expected to maintain open communication across all areas of the business and work as a unit with consistency while building, implementing, and restoring or maintaining services; cognizant of fostering the vision and values of Crown Castle.  This position is accountable for their assigned team and area for delivering KPIs including but not limited to OpEx spend, MTTR, customer satisfaction, and records quality.

Responsibilities                                                                                                                            

• Supervise a team of Network Construction Managers and Fiber Engineers dedicated to 24/7 Break-Fix, emergency repair support in designated shifts (Day/Night/Weekend). Rotating as on-call manager for nights and weekends.
• Provide support to the Manager of Network Construction for communication with the NOC, Engineering, Field Operations, and Change management teams.
• Provide support to the Manager of Network Construction to monitor and report Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as, identify and assess areas of opportunity for improved process efficiencies and performance
• Maintain knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process
• Provide support to the Manager of Network Construction for the assigned areas respective OPEX spend and budgets
• Maintain quality service by understanding and enforcing organization standards
• Develop and coach network construction manager and fiber engineer team. Identify training gaps and create a career path for team members.
• Supervise team for the purposes of (including but not limited to)
  • Management of external vendors necessary for timely completion and cost-effectiveness
  • Initial construction reviews in accordance with project specifications for permanent repairs
  • Oversee site construction, managing schedule, and resources on all projects for permanent repairs
  • Ensure that all jobs are maintained in a project tracking system (when necessary) with complete accuracy.
  • Participate in the Vendor evaluation and selection process.
  • Ensure all work is completed in accordance with Crown Castle construction standards, processes, and procedures. Act as a key contributor to continued growth and improvement in each of these.

                                                          

Education/Certifications

• High school diploma or equivalent required
• Bachelor's degree in Architecture, Engineering, or Construction related field or equivalent work experience preferred
• A valid driver's license required

                                                   

Experience/Minimum Requirements

• Three (3) to five (5) or more years construction experience, at least three (3) or more years direct telecommunications experience or equivalent work experience required. At least two (2) or more years of supervisory contractor construction experience required, three (3) to five (5) or more years preferred.

 

Recommended Experience

• 1+ year of experience performing (or equivalent work experience):
  • Direct supervision/management of employees
  • Fiber engineering design, splicing and/or construction implementation experience
• Experience with optical test equipment including OTDR, PMD, Optical Spectrum Analyzer
• Working knowledge of network construction standards (aerial and underground)

 

Expectations

• Excellent leadership, interpersonal, verbal, and written communication skills
• Proven people and project management skills
• Candidate has a strong background in and a good working knowledge of fiber optic infrastructure engineering, construction, and restoration methods
• Familiarity with Outside Plant (OSP) and Inside Plant (ISP) installation standards and practices
• Ability to diagnose work flow problems and institute remedies
• The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.
• Position needs to be able to operate in a fast-paced customer focused environment handling multiple priorities at a time, delivering quality service to diverse user groups and customers
• Position must be available for emergency support on a 24 hour X 7 day basis (Rotating On-Call schedule is defined)
• A positive attitude and desire to deliver exceptional results for our customers.
• Personal commitment to safety, integrity, and continual professional development
• Strong Microsoft Office (Excel, Visio, Word and PowerPoint) skills

 

Organizational Relationship

Reports to:  Manager Network Construction

Title(s) of direct reports (if applicable): Senior Network Construction Manager, Network Construction Manager, Fiber Engineer

Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week).  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

Compensation Information: For California residents the hiring range offered for this position is $88,400 - $127,075 annually. In addition to salary, employees are eligible for an annual bonus of up to 15% of annual salary and restricted stock. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees will also receive 18 days of paid time off each year and 12 paid holidays throughout the calendar year.

#LI-KG1 #LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Construction