Network Operations Engineer (Information Technology)

 

Company Overview:

SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet's people, processes, and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives. 

 

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization. 

 

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable, and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners, and communities. The company believes that by creating, discovering, and nurturing these trusted connections, SageNet enhances the world that connects us all. 

 

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation's largest retail, financial, healthcare, utilities, and energy organizations. SageNet manages communications for more than 220,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Chicago, Philadelphia, Toronto and Washington, D.C. 

Job Purpose:
 

The responsibilities of a Network Operational Engineer include the implementation, maintenance, and support of our growing customer base technologies and solutions. The right personality is an independent problem solver with a strong, positive attitude. The ability to learn and implement new technologies is paramount.  The position is part of a team of operational engineers, that are responsible for implementing and developing scalable, maintainable, highly available networks that meet external customer objectives and SLAs.  The focus of this role will be around Meraki and FortiNet technologies.

Responsibilities:

• Develop network rollouts, projects, process flow, documentation, and on-going maintenance for assigned accounts, as they relate to Meraki and FortiNet solutions.
• Escalation point of contact for any Meraki and/or FortiNet customer solutions.
• Support, install, maintain, troubleshoot, and coordinate the usage of any Meraki and/or FortiNet technology.
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to Meraki and/or FortiNet network infrastructure.
• Provide engineering support for network design, performance tuning, and monitoring for ALL Meraki and/or FortiNet solutions.
• Network incident and outage escalation for SageNet NOC.
• Prepares other teams (CIM, Test & Turn Up, Customer Service & Support, Config-Line, Network Ops, etc.) by designing and conducting new and existing project training programs as they relate to Meraki and FortiNet products.
• Create and maintain all required network documentation including diagrams and troubleshooting methodologies using provided tools.

Qualifications:

• Hands-on experience with monitoring, network diagnostic and network analytics tools
• 4+ years of networking experience in environments supporting multiple vendors and networking products.
• 2+ years of Meraki and FortiNet experience within a production environment
• Well versed with Meraki and FortiNet products and solutions
• Network Engineering and support of routers, switches, network security devices, and network management systems
• Deep understanding of networking protocols (SD-WAN,DMVPN, IPSEC, BGP, MPLS, VRF, QoS, STP, OSPF, 802.11, QoS, ACL's, DHCP, TCP/IP, DNS)
• Proven ability to work under pressure and interface with senior management
• Proficient in the use of Visio, PowerPoint, Word, and Excel
• CCNA certification or equivalent experience preferred
• FortiNet certification NSE 4 or higher required
• Meraki certification CMNA or higher required

 

WORKING CONDITIONS 

 

• Productively work in a hybrid work environment which consists of 2 mandatory “all-in” days, 1 variable day, and 2 virtual days.  Hybrid work environment is applied per position/department and may be subject to change per changes in the Policy.
• Business casual office environment

 

PHYSICAL REQUIREMENTS  

 

• Be able to sit for long periods of time
• Extensive use of hands and fingers for lots of typing, and extensive use of eyes for intense focus on spreadsheets and systems on a computer screen

 

CLASSIFICATION*: Exempt 
POSITION TYPE: Full Time 
TRAVEL REQUIREMENTS: Negligible 
DIRECT REPORTS: None 

Attention All Third-Party Agencies, Headhunters, and Recruiters
SageNet will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with SageNet from third parties must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet.

 Please contact Katie.Halstead@sagenet.com for any questions. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Operations and Engineering