County of Riverside
Sheriff's 911 Communications Officer I/II (Finance)
The County of Riverside Sheriff's Department seeks a 9-1-1 Dispatcher Sheriff's Communication Officer I/II to support the Palm Desert and Riverside locations. The 9-1-1 Dispatcher Sheriff's Communication Officer will receive emergency 9-1-1 and non-emergency requests for services from the public or other agencies and directs calls to appropriate resources; operates and controls radio-dispatching equipment; dispatches appropriate county, city, and other emergency units; and performs other related duties as required.
The Sheriff's 911 Communications Officer I is the trainee level classification in the Sheriff's 911 Communication Officer series and reports to an appropriate supervisory level position. Incumbents receive on-the-job training in the techniques and procedures of dispatching and operating radio and other Command/Communication Centers equipment. Direct supervision is initially exercised over positions in this class, and as training and proficiency progress, incumbents assume a greater degree of responsibility in dispatching emergency units and operating communications equipment.
The Sheriff's 911 Communications Officer IIis the full journey level class in the Sheriff's 911 Communications Officer series. Incumbents in this class provide emergency and routine services Countywide from one of the Sheriff's Communications Centers. Incumbents in this class are characterized by responsibilities, which require the execution of a high degree of discretion, initiative, and independent judgment as to a course of action where unprecedented situations routinely arise.
This class is distinguished from the class of Sheriff's 911 Communications Officer I in that the latter is a trainee level working under direct supervision. The Sheriff's 911 Communications Officer II is further distinguished from the Senior Sheriff's 911 Communications Officer in that the Senior level serves in a lead capacity over Sheriff's Communications Officers and is responsible for their initial and ongoing training.
Meet the Team!
The law enforcement professionals of the Riverside County Sheriff's Department , with a staff of over 3,600 dedicated men and women, cover the expanse of over 7,300 square miles in southern California. The Sheriff's Department is dedicated to serving the citizens of its communities with integrity, professionalism, leadership, and loyalty and believes in service above self.
EXAMPLES OF ESSENTIAL DUTIES
• Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, Telecommunications Device for the Deaf (TDD) equipment, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy, and standard operating procedures.
• Receive emergency calls and obtain essential information in order to determine priority, locale, and the appropriate emergency units to be dispatched.
• Determine jurisdiction and notify or transfer calls to other agencies when appropriate; dispatch emergency equipment and personnel units to various locations in response to calls for service to ensure necessary coverage.
• Transmit information and orders to, and receive messages from county, city, allied agency, and other emergency units; type all radio transmissions received and sent.
• Make inquiries to local, State, and federal national computer systems to obtain information required by deputies in the field or as requested by other law enforcement agencies.
• Read and interpret maps to locate emergency incidents and determine jurisdiction; may respond to an emergency in the field with communications equipment and set up and operate such equipment.
MINIMUM QUALIFICATIONS
Sheriff's 911 Communications Officer I: Education:
Experience: One year that involved a substantial amount of public contact, preferably in a public safety agency.
Sheriff's 911 Communications Officer II: Education:
Experience:Completion of all phases of training, including the Public Safety Answering Point (PSAP) position, Back-up radio and two (2) primary radio channels as a Riverside County Sheriff's 911 Communications Officer or twelve (12) months in the operation of emergency radio dispatch equipment in a law enforcement agency.
Knowledge of:The functions, operations, rules, and regulations of the Sheriff's Department; modern office practices and procedures, and operation of standard office equipment; proper English language usage, spelling, and grammar.
Ability to: Learn the codes, techniques, and procedures in dispatching emergency units, operating radio, telephone, Telecommunications Device for the Deaf (TDD) equipment, multi-channel recorders, playback machines, alarm systems, Computer Aided Dispatch (CAD) systems, and teleprocessing equipment; communicate effectively orally and in writing; hear telephone calls and radio transmissions despite background noise; analyze emergency situations quickly and adopt effective courses of action; accomplish multiple tasks simultaneously in a controlled and competent manner while working in a challenging environment; complete assigned tasks with accuracy and speed; follow oral and written directions quickly and accurately; communicate clearly, calmly, and tactfully with people from diverse backgrounds who may be emotionally upset; establish and maintain effective working relationships with supervisors, co-workers, law enforcement, fire, medical, other personnel, and the public.
SUPPLEMENTAL INFORMATION
Veterans' Preference
The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document (s). A Human Resources Representative will review the materials and determine if you qualify for the veteran's preference. See the policy here.
Other Requirements
Prior to employment, candidates must successfully complete all steps of the pre-employment process including a background investigation, psychological examination, and medical examination.
Qualified applicants may be considered for future vacancies throughout the County.
Incumbents will be required to work rotating shifts, weekends, nights, holidays, irregular hours, and may be required to work overtime.
All communications regarding the selection process will be via email. Applicants are encouraged to check their inbox and spam emails frequently to obtain any correspondence associated with this recruitment after the closing date of August 31, 2021.
Must be able to use a computer and type a minimum of 5,549 net keystrokes per hour.
Minimally qualified candidates will be required to pass a proctored, computerized assessment to be considered for this position; please see the Testing Information section listed below for additional details of the hiring process.
During the probationary period, must be able to complete a thirty-two (32) week intensive hands-on training program that includes: twelve (12) weeks of classroom training including 120-hours of California Peace Officer Standards and Training (POST) in the Basic Dispatch Academy, and twenty (20) weeks of on-the-job training.
Testing Information
Initial candidate review will take place on Thursday, September 1, 2021, and testing links will be distributed subsequent to review.
All candidates will be required to take an online assessment as part of the application process for this position. Test links will only be sent to applicants who are successful at passing the initial application screening.
Test links will be emailed to applicants by no later than Wednesday, September 2, 2021, to the complete the assessment. It is important that the instructions provided in the email are followed exactly. Candidates are encouraged to continue to check their spam email inbox for this link.
Applicants will be notified by no later than Thursday, September 9, 2021, whether they passed or failed the online data entry exam.
Candidates who are successful at the online data entry exam will be invited to attend the proctored CritiCall exam. A CritiCall email invitation will be sent to these candidates by no later than Thursday, September 9, 2021.
If you have previously tested and have a current passing CritiCall score on file please email ugerardo@rivco.org with the date you completed the exam. We do not accept CritiCall scores from other agencies.
TentativeProctoredCritiCallTestingDates
Thursday, September 22, 2021
Tuesday, September 28, 2021
Wednesday, September 29, 2021
Thursday, September 30 , 2021
Available testing times will be provided to candidates via email. Due to the high volume of testers, candidates will be assigned a test date and time.
What's Next?
This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of the Sheriff's Department may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
If you have any questions regarding this position, please contact Ulysses Gerardo at ugerardo@rivco.org or 951-955-5772.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.