Diagnostic Centers of America
Patient Service Representative (Finance)
Serves as initial point of contact for patients and visitors, creating and providing positivelegendary Patient Service Experience(s)Timely registration of patient(s) arrival by validating accurate demographic information andprofessional collection of out of pocket payments prior to services being rendered.Inform patients about delays and wait times; when necessary, follow up with patients toensure their inquiry or complaint has been satisfactorily resolved.Answering, investigating, and/or directing patient inquiries or complaints to the supervisor ormanager.Obtaining and validating photo identifications and insurance cards, scanning relevantdocuments into patients chart electronically and categorizing appropriately.Provides Consent, Financial, and HIPAA compliance related documents, must be able tothoroughly explained to the patient(s) if necessary.Proficient utilization and application of EHR software, hardware, and programs.Scrutinizing prescriptions and referrals for accuracy to ensure patients are receiving theappropriate and necessary exams.Effectively coordinate with interdepartmental professionals to ensure patient satisfaction as it relates to appointment scheduling and admission/encounter.Verifying and dispensing oral contrast and preparation instructions to patients who arescheduled for upcoming appointments.Participates in medical office emergency routine when required. Summons ambulance orEMS and/or assists other staff members as needed.Managing outgoing and incoming faxes through both electronic and manual fax machines.Maintaining appropriate levels of administrative office supplies, (i.e. DCA brochures, cards,sign-in sheets).Contacting referring Physician offices to verify information and/or request information that isstill pending and necessary for the patient's exam.Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficientpatient flow.Proper use of phone and written etiquette when handling correspondence.Maintaining reception and patient waiting area(s) such as cleanliness, sanitation, literatureorganization and beverage supplyAlignment of company mission and embodiment of core values of DCA.Adherence and compliance to company policies, procedures, operational objectives, andgoals.Maintain strict confidentiality of PHI in adherence and compliance to HIPAA regulations.Other duties may be assigned as needed..
Qualifications
2+ years of exceptional customer service delivery experience, preferredPositive interpersonal communication and critical thinking skillsAbility to work well in multi-disciplinary professional teamsAbility to work in a high volume and fast paced environmentComputer knowledge and skills, EMR/EHR experience preferredHealthcare experience, preferably in Radiology preferredKnowledge of basic medical terminology preferredBilingual preferred
Working conditions
Work is performed in an office environment. Employee frequently interacts directly with staffmembers during the workday.
Physical requirements
Regular use of hands to manipulate phones and computer keyboard. Sit and stand to do clericalwork. Occasionally lift and move office supplies up to 10 pounds.
Direct reports
None
This description is intended to provide only basic guidelines for meeting job requirements.
Employers rights: This job description does not list all the duties of the job. Incumbents may be asked by their supervisors ormanagers to perform other duties. Incumbents will be evaluated in part based upon their performance of the task listed in thisjob description. The Company has the right to revise this job description at any time. The job description is not a contract foremployment and either you or the Company may terminate employment at any time, with or without cause, with or withoutnotice (subject to applicable laws).