Fixed Route - Dispatcher (Finance)

Job Summary:
Under the general supervision of the Director of Operations, the Dispatcher performs responsible technical work on assigned shift dispatching transit equipment and operators in response to required services.

Essential Duties:
Opening and/or closing of building at the beginning and/or ending of daily operations, dependent upon assigned shift Supervises driver sign in and make bus assignments. Check dispatch sheet, make necessary changes, checks operator availability. Supervises operation of the extra board, making necessary assignments in proper rotation. Receives information and complaint calls outside of general office hours. Receives calls by telephone or radio giving location and description of problems, dispatches assistance as necessary. Prepares charter assignments as needed. Checks operators for proper uniforms, check operator daily report sheets. Prepares the extra board Reviews route modification with supervisors and operators. Reports accidents to police and Road Supervisors. Records operators time and completes pay record sheets. Records bus defects and coordinates defect reports and change outs with the Maintenance Department. Maintains dispatcher logs. Inventory buses as needed, checks with Maintenance Department regarding available equipment

Qualifications:
High School Diploma or equivalent. Must have a valid NC Drivers Licenses General knowledge of radio procedures and the methods of operation two-way communications system. General knowledge of the geography of the city and location of major buildings. Must have excellent attendance/safety/customer service records. Ability to deal with the public under trying conditions. Knowledge of proper operation of extra board and driver assignment procedures.