Project Manager- Communications & Change (Information Technology)

Position Title: Project Manager- Communications & Change (P3)

 

Company Summary 

Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B. 

 

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. 

 

 

Role 

 

The Project Manager- Communications & Changeis responsible for the effective management of Supply Chain Management internal communication projects, including developing communication plans, coordinating all deliverables, tracking requirements of the entire project team, and proactively identifying any schedule risks. This role is responsible for planning, creating, and distributing business unit communications across varied channels to help employees understand and adopt business changes. This role will create messaging and content that clearly explains what business unit changes are occurring, why they are occurring, and how they tie to business unit priorities in a manner that is consistent with our corporate brand fundamentals and company culture. This individual will also create collateral such as presentations, job aids, and discussion guides. This is a terrific role for an organized and detail-oriented individual who can create a structured, organized approach to effectively synthesize and reinforce complex concepts.

 

This role will collaborate closely with the enterprise Internal Communications and Center of Change teams to ensure delivery of communications that are in harmony with enterprise-wide key messages, tone and vocabulary, articulate executive and business unit priorities, engage teammates effectively and influence adoption of business transformation.

 

The Sr. Change Management Associate will develop change management, organization design and workforce transition strategies, tools and programs that enable the success of Supply Chain Management's initiatives. This role will partner with stakeholders (including Corporate Change Management) to coordinate and implement one or more change management programs.

 

 

Responsibilities 

• Drive awareness, understanding and adoption of goals and projects
• Manage assigned communication & change management projects from inception to completion, ensuring that all activities are effectively and efficiently coordinated and completed on time
• Interpret and synthesize complex or ambiguous information clearly and concisely to diverse audiences
• Collaborate with partners in other Business Performance groups to share best practices
• Leverage data and analytics to inform and adjust strategy and implementation.
• Lead the creation of actionable deliverables: e.g., communications plans, sponsor roadmaps, coaching plans, training plans, and resistance management plans.
• Perform needs assessments to understand the teammate needs, capabilities, and implications of future state (ex. impact assessment)
• Develop and manage implementation of stakeholder engagement, communications, and training
• Improving the overall outcomes of the transformation by transitioning teammates and/or customers to perform new behaviors
• Building awareness of and a desire for committing to change
• Ensuring a positive teammate or customer experience throughout the change journey
• Craft and deliver supplier messages in conjunction with Supply Chain leadership
• Work in conjunction with other internal organizations to build and maintain Supply Chain internal and external websites

 

Expectations  

• A constant example of modeling Crown Castle's B3 values.
• Ability to interface effectively with all levels of organization, including senior leaders
• Collaborative spirit with the ability to work effectively cross-functionally in a matrix-like environment.
• Strong written and verbal communication skills, attention to detail, ability to master new, difficult concepts and content quickly and the ability to present complex information in a clear and simple format
• Ability to manage and process multiple workstreams
• Ability to deal with sensitive issues and maintain confidentiality.

 

Education/Certifications   

• Bachelor's Degree or equivalent experience

 

Experience/Minimum Requirements   

• Five (5) years of project management, change management and/or communication experience
• Demonstrated ability to expertly prioritize, organize and work effectively on multiple complex projects/programs in a deadline-driven environment 
• Extensive knowledge of MS Office, especially PowerPoint and/or design software (Adobe Creative Suite, Photoshop, etc.)

 

Organizational Relationship   

   

Reports to: Director Business Performance Improvement – Supply Chain

   

Title(s) of direct reports (if applicable): N/A 

   

Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week).  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.  

 

 

#Li-Hybrid

 

#Li-IM1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Supply Chain