National Customer Care Representative (Finance)
Description
As a National Customer Care Rep you will be supporting Vitalant's life saving mission by supporting our donors inquires, providing technical support and scheduling assistance via website, live chat, texting, social media, email and phone channels.
Full time - Work from home opportunity
Schedule: Sun - Thurs, 11:30 am - 8:00 pm (weekday) and 10:30 am - 7:00 pm (weekend) or Tues - Sat, 11:30 am - 8:00 pm (weekday) and 10:30 am - 7:00 pm (weekend)
To help you stay energized, engaged, and inspired, we offer a full range of benefits for you and your dependents.
They include:
- Medical, dental, and vision insurance
- Paid time off
- Free basic life and AD&D insurance
- Free short-and-long-term disability insurance
- HSA, FSA, STD, LTD
- 401K retirement savings with up to a 5% company match
- Investigate, diagnose, and troubleshoot donor inquiries and issues
- Provide appropriate solutions and alternatives while adhering to appropriate response times and guidelines ensuring resolution follow up
- Build sustainable relationships with donors and prospect donors through interactive communication including website, chat, text, email and phone
- Identify recurring system or application issues and escalate to leadership team
- Resolve escalated issues related to donor portal, donor store and website troubleshooting
- Assist with donor scheduling
- Monitor customer inquiries
Requirements
- High school diploma or GED
- Proficient computer skills required
- Two years of customer service contact center experience required .
- One year of technical customer service ie: password reset or create username, creating
donor portal and store accounts preferred. - One year of text, chat, social media customer support preferred
- Excellent communication skills to include written and verbal (Evaluated by Grammar Assessment)
Summary
About Us
Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.
Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.
EEO/Minorities/Females/Disabled/Veterans
Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request.
For more EEO information about applicant rights click here
