Ignite Program Manager (Finance)

Job Description Summary

The Ignite Program Manager at Sonesta Portfolio leads the internal lead sharing and cross-selling initiatives to boost sales performance and revenue growth. The role involves strategic planning, training, program management, and collaboration across departments to maximize program effectiveness. The position requires strong sales, marketing, and hospitality industry knowledge along with excellent communication, training and organizational skills.

• Program management and execution: The manager oversees the IGNITE platform, coordinates payments with accounting, conducts training, organizes recognition events, and manages a multi-tier reward system to encourage active participation and conversion across the portfolio.
• Strategic planning and financial oversight: Responsibilities include developing strategies to maximize program use, engaging sales managers, regional leadership and owner, setting goals and evaluation metrics, managing the budget, and ensuring revenue and expense targets are met.
• Required qualifications and skills: Candidates should have hotel sales and training experience, with preferred skills in marketing and hospitality industry knowledge. Strong communication, organizational, analytical, creativity and presentation skills are essential, alongside proficiency in Microsoft Office and related software. A bachelor's degree is preferred.

Job Description

Principle duties and responsibilities (Essential Functions) include:

• Functions:
  • Administrate Sell Sonesta platform.
  • Collaborate with accounting department to process monthly payment for actualized lead.
  • Conduct cross-selling training sessions.
  • Organize quarterly and annual recognize and reward events.
  • Organize hotel presentation and other cross portfolio education events
  • Design and manage comprehensive multi-tier reward structure.
  • Produce monthly newsletter to promote the program.
  • Inform progress to senior executive leadership.
  • Review and ensure quality of the documentation and record-keeping.
  • Collect feedbacks to continue improve and expand the referral program.
• Strategy and Planning:
  • Develop strategy to maximize program utilization.
  • Engage all sales managers to achieve program expectation.
  • Set annual program goal and evaluation metrics.
• Financial Management:
  • Achieve all revenue and expense targets.
  • Manage program budget and monitor program expenditures.

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Excellent verbal and written communication skills.
• Excellent interpersonal skill to motivate others.
• Excellent organizational skills and attention to detail.
• Writing and sending mass emails and communications.
• Planning and executing promotional events and activities.
• Devising creative methods for promoting and distributing products.
• Strong analytical and problem-solving skills.
• Strong entrepreneur spirit is desired.
• Ability to prioritize multiple tasks simultaneously, under time constraints and within budget.
• Confident in public speaking and presenting.
• Proficient/advanced with Microsoft Office Suite (i.e. Word, Excel, PowerPoint etc.).
• Knowledge with Microsoft Publisher and Adobe Acrobat (preferred).
• Extensive knowledge of hospitality industry preferred.
• Bachelor's degree is preferred.
• Experience of leading cross selling program is preferred.
• Hotel sales experience is required.
• Training experience required
• Marketing skills preferred

Additional Job Information/Anticipated

Pay Range

pay range: $100,000 to $140,000. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.