Specialty Client Care Representative - Round Rock (Administrative)

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within the scope of the mission and purpose statement of CTVSH.

• Interact professionally and with integrity and compassion with coworkers and clients and patients
  in accordance with this organizations core values.

• Work effectively and independently while understanding the necessity for communicating and coordinating work efforts with other employees.

• Commit to providing excellent

Position Purpose

To provide excellent customer service to Central Texas Veterinary Specialty Hospital patients, clients, and Referring Veterinarians. To serve and meet the doctor's office needs.  

Responsibilities/Duties/Functions/Tasks

• high-quality care of patients and clients.
• Answer multiple line phones
• Schedule appointments
• Greet clients upon arrival
• Prepare and collect information from clients to create or update their pets chart
• Appropriately prepare billings, receipts, collect and record all payments for services rendered
• Explain hospital policy as it applies to payment for services rendered
• Faxing, filing, mailing
• Reminder Calls
• Performing end of day duties
• Properly use the computer to schedule appointments, enter new client and new pet information, and generate invoices

Work Requirements

• Overtime may be required.
• Work rotation for Saturday required.

Physical Effort

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee is frequently required to bend, stand, stoop, walk, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms. The employee must be able to occasionally lift and/or move up to 40 pounds.  

Work Environment

While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases.

Qualifications

• GED or High School Diploma
• Two years minimum customer service experience
• Basic computer knowledge
• How to operate basic office equipment