Lead Care Coordinator - RN (Specialty) (Finance)

We are seeking a Lead Care Coordinator (Registered Nurse) to join the Delaware Valley team in a hybrid role! The Lead Care Coordinator, RN serves as a resource to the care coordination team. The Lead Care Coordinator RN assists the Clinical Supervisor of Care Coordination and the Manager of Care Coordination/Community Health Worker by providing clinical oversight and direction that ensures the safety and quality of the care provided to patients and families. The Lead Care Coordinator RN is responsible for promoting and advancing the professional development of all Care Coordinators in the ambulatory setting through role modeling, mentoring, and providing feedback.

The lead care coordinator will assist with training new care coordinators, conducting interviews, implementing new workflows/projects, and ensuring effective communication between case management, care management, and other departments. Run reports to assess KPIs are being met, run gaps in care and referral reports to address gaps in care and promote timely access to appropriate care, increasing the utilization of preventative care and healthy behaviors to support the Nemours priority of whole child health

The Lead RN Care Coordinator will coordinate ambulatory team-based care to provide comprehensive support and guidance to patients with chronic diseases that require specialty care through effective partnerships with the PCP, community resources, medical professionals, the patient's medical home team, and the Nemours organization to enhance patients' access to education, counseling, and ongoing support beyond the clinical setting.

They will perform all essential and non-essential job functions of the Specialty Care Coordinator job description, in addition to duties outlined below or to be assigned. The ideal candidate will possess excellent leadership and communication skills, strong organizational abilities, and a passion for improving the health and well-being of individuals with chronic healthcare needs.

Responsibilities:

Responsible for executing all core functions outlined in the Specialty Care Coordinator job description, as detailed in the attached document.

Actively participates in the recruitment process, including conducting interviews and assessment of candidates for care coordinator positions to ensure alignment with organizational goals and values.

Coordinates and oversees the comprehensive orientation program for newly hired care coordinators, ensuring they successfully achieve established performance goals within the first 90 days of employment.

Acts as a knowledgeable resource for care coordinators, providing guidance and support to ensure adherence to relevant policies, procedures, and best practices in patient care delivery.

Monitors and verifies the completion of annual competency assessments for care coordinators, collaborating closely with their direct supervisors and the Manager to track progress and ensure compliance.

Organizes and facilitates monthly care coordinator meetings, ensuring the dissemination of key information, updates, and training opportunities relevant to the team's success.

Conducts regular assessments and monitoring of key performance indicators (KPIs) and HEDIS measures, analyzing trends and outcomes to drive continuous improvement in patient care.

Undertakes additional responsibilities as assigned by management to support the overall objectives and operations of the care coordination team.

Qualifications:

• Bachelors degree in nursing Required
• Minimum of 3-5 years of experience in care coordination, preferably in a pediatric healthcare setting required
• Active Delaware of compact RN license required
• Inpatient/outpatient or Specialty nursing, Care, Case, or Care Management experience preferred
• CPN preferred