CIM Specialist (Information Technology)

Leepfrog Technologies, Inc. provides its CourseLeaf software to more than 450 of the nation's most academically complex colleges and universities to manage their academic catalogs, curriculum, section scheduling, and student course search requirements. The CourseLeaf Curriculum Inventory Management system (CIM) improves how new and existing courses and programs are modified, tracked, and approved. The software is designed to manage program and course updates all online; creating a consistent process for clients.

The CIM Specialist is primarily responsible for translating client requests and feedback into the development and maintenance of a form within the CourseLeaf CIM system. This position is responsible for supporting Project Managers in the heaviest testing phase of implementation. This individual will actively engage with the Integration Analyst Team to stay current on form-builder best practices and provide client feedback during bi-weekly meetings. A desirable CIM Specialist candidate is detail oriented and produces high quality, accurate, and timely work. Customer service and strong interpersonal skills are required.

Duties:

Maintain an in-depth working knowledge of Leepfrog software and how it can be configured, customized and implemented to meet client requirements.
Develop deep understanding of client needs for their curriculum requirements.
Use CourseLeaf software to maintain forms in CIM including configuration changes, workflow configuration changes, and light HTML and technical changes.
Provides form-builder feedback to the internal team for review.
Accurately and quickly translates client requests and implements client feedback into CIM forms.
Maintains effective customer service relationship with clients.
Writes reports and documentation as needed.
Other tasks as needed for successful project completion.

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