Valassis Direct Mail, Inc
Delivery Services Coordinator (Marketing)
Vericast is reimagining marketing solutions one business-to-human connection at a time. By influencing how over 120 million households eat, shop, buy, save and borrow, Vericast fuels commerce, drives economic growth and directly accelerates revenue potential for over 100,000 brands and businesses. While its award-winning portfolio of products, technology and solutions - including Illumis™, Household Connect™, Valassis Consumer Graph and Harland Clarke ChecksCXTM - are a piece of the Vericast story, its people are the true differentiators; trailblazers in data intelligence, marketing services, transaction solutions, campaign management and media delivery.
The primary purpose of the Delivery Services Coordinator is to ensure the accurate and timely distribution of all Valassis material to residents in an efficient and safe manner. This position is responsible for selecting, orientating and monitoring the performance of independent verifiers and maintaining good business relationships with the distribution carriers.
• Accountable for dispatching and assigning independent verifiers based on client demands and service requirements. Safe driving of own vehicle for inspection of routes and product specifications. Communicate accurate information of route information including time of delivery, quality of delivery and any independent verifier issues. Assist independent verifiers with coaching, route mapping questions, schedule changes, product information and on time deliveries. Perform route inspection including product checks in assigned areas, as well as manage independent contractor performance or navigation tracking, as needed.. Ensure that any complaints received related to and product delivery receives prompt attention and resolve. Receive, investigate and review complaints to maintain excellent customer service to both clients and residents. Review scheduled services and to make recommendations as to how cost could be reduced or timeliness improved. 40%
• Successfully select, contract, orientate and monitor the performance of independent verifiers to ensure all deliveries are made in accordance with the terms of our contract. Develop and maintain good rapport with independent verifiers towards achieving on time delivery goals and reduction of complaints. Also develops excellent relationships with internal staff and vendors. Respond to critical vendor scheduling changes as assigned, taking appropriate measures to ensure delivery best practices are adhered to. 30%
• Maintenance and updates to various software including but not limited to: PCD ACCESS, MS Office, delivery tracking software. Maintains updated, organized paper files on customer accounts including contracts. Communicate findings of delivery complaints to team members including but not limited to resident complaints, client complaints and non-delivery complaints. Assist PCD administration with mapping and maintaining good delivery route descriptions and detours. 30%
WHAT'S IN IT FOR YOU? Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K matching and . A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!
At Vericast, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients and our community. Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. In addition, Vericast will provide reasonable accommodations for qualified individuals with disabilities by contacting us at: [email protected] EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.