Job Summary:

Records: Provide records creation, circulation, storage, tracking, transfer and retention services as defined or outlined in EPIQ's service agreement with client.

Equipment Support: Provide on-site technology-related support services as outlined in EPIQ's service agreement with client.

Essential Job Responsibilities

Responsible for the day-to-day operations of the Records Room and on-site Equipment support
Participate with other records and information staff in overseeing effective maintenance of records management systems including Interwoven File Creation, RFID File Tagging and Programming, File Retrieval, and Re- Shelving.
Field incoming support requests from end users via telephone, email and service desk system queue in a courteous and timely manner
Engage Tier 2 support through the client's IT team when necessary
Assist with conference room support for technology, including video conferences.
Assist with managing the hardware inventory, monitoring and distributing as needed.
Perform photocopying, faxing, scanning, and other duties as assigned.

Qualifications & Requirements

High School Diploma or equivalent
Minimum of 1 year professional level work experience
Previous experience in a client service oriented field preferred
Solid understanding of IT systems and applications
Ability to lift or move 40 lbs. or greater
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc
Strong initiative required; ability to work independently with minimal direct supervision

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.