Leepfrog Technologies, Inc.
Desktop Support Intern (Finance)
Provide exceptional customer service and day-to-day technical support to employees.
Deploy, configure, and troubleshoot IT systems such as software, desktops and laptops, and VoIP phones.
Perform IT hardware and AV equipment installation, configuration changes, maintenance, and office or work area setup.
Provide support for IT hardware and software. This includes installing, replacing or upgrading software and hardware (system components, displays and other peripheral equipment), and backing up and restoring end-user data.
Perform general maintenance tasks, such as removal of e-waste, and resolve problems immediately. Identify and articulate more complex issues to a higher level of support on the IT team.
Assist with applying scheduled and out-of-band OS and software patches and upgrades.
Assist with the maintenance of records, which includes warranty and allocation for IT assets and software licenses.
Maintain logs related to reported issues and repair records.
Communicate highly technical information to both technical and nontechnical personnel.
Assist with implementing network and system security measures to protect data, software, and hardware.
Support fellow team members in meeting key performance indicators and metrics.
Contribute to training programs designed to educate employees about basic or specialized software applications and hardware.
Develop and maintain the most current product knowledge and new developments in technology.
Adhere to prescribed deadlines.
Facilitate employee onboarding, including building access.
Able to work extended, evening, and/or weekend hours.
Other duties as assigned.