Zingerman's Mail Order, LLC
Mail Order Seasonal Customer Service Center Holiday Crew (Finance)
About Us
Zingermans Mail Order is the online and catalog shop for Zingermans. We ship great food and gifts all across America, everything from bread and cheese to cured ham and tinned fish.
The holidays at Zingerman's Mail Order are crazy, but fun. We grow from a crew of 150 to a swarm of nearly 500. People come to work here from all walks of life. Moms, dads, students, retirees, landscapers, dancers. Some people are in between jobs. Some people, this is their first job. Some folks come because they want to work with us for the long term. Some, it's just a little job for extra holiday money. Any reason is fine with us. No experience necessary. Nearly everyone who works here started as a part of a holiday crew.
We'd love for you to join us.
Safety at Zingermans Mail Order
The health and safety of our staff is our greatest priority. We are adamantly following the guidelines and directives from the CDC, Washtenaw County, the State of Michigan and other experts. We are focusing on screening, sanitizing and distancing in our building:
We are screening everyone who comes to work each day for symptoms.We are sanitizing all touched surfaces daily.We wear masks in the building when Washtenaw County is in a HIGH Covid status. Masks and hand sanitizer are available everyday for all of our employees.
What kinds of things do you do in this job?
We take care of customers. They call, chat, email, fax and mail in their orders (yes, paper orders still happen!)
We talk on the phone with many people each day.We email and chat online with guests.We train new holiday staff.We help our corporate clients each step of the way with their orders.We do the little things that knock our customers' socks off. Both socks.
What is the pay?
$15.50 per hour
Where is this job?
This is a job in our Service Center located at 720 Phoenix Drive, Ann Arbor MI 48108. We are on the AATA bus route.
What does it take to get hired in our Service Center?
There are lots of things we are hoping to find in anyone who applies. But we dont have a lot of hoops to jump through. Absolutely no prior experience is necessary. There are just five key things youll need to be able to do:
You can type at least 40 words per minute. It's not super fast, but it's not slow. Well give you a test. Feel free to prep and take practice runs at typingtest.com.You know your way around a computer and the internet.You can read, speak, and write fluently in English.You can commit to your training which will be 4 consecutive days, you can choose between day & evening sessions.You may work a minimum of three shifts per week. We're open seven days a week. The three (or more) shifts may be any combination of the shift times below. (Multiple options that work for you are better, or you may opt to have all be from the same shift time.)
Shift 1: 7:45am 4pmShift 2: 9am - 2pmShift 3: 10am - 6pmShift 4: Noon - 8pmShift 5: 2pm - 10pmShift 6: 4pm - midnightShift 7: 5pm - 10pm
Whats the kind of person that fits well in this job?
You love food. (Who doesnt?)Humor under pressure. You can grin and bear it through an occasionally tricky customer.You love to solve problems for people, to take care of them.You are punctual. Being late kinda drives you crazy.Youre nice. (Were nice too.)
Will I get full time work?
We aim to. The more shifts you can work the more likely youll get full time.
Are there any other perks?
Absolutely. All training is paid. All breaks are paid. Drink unlimited free freshly brewed Zingerman's coffee. Working a longer shift and theres a lunch or dinner break? We make homemade meals and serve them for free. (Also: theyre delicious.) 50% discount on nearly everything we sell and a 10% discount at other Zingermans businesses like Zingermans Deli, Bakehouse, Roadhouse, and Miss Kim.
When does this job begin and end?
Work is underway and ends on or around December 23, 2022. You can pick your start date.
Can I apply for full-time work after the job ends?
Yes! We encourage italmost all of us who work here now started as seasonal holiday crew. We always have a limited number of positions at Mail Order and elsewhere in the Zingerman's Community of Businesses after the job ends.
Sound like you?
Please apply!
What's the hiring process like?
Its quick. You can expect to hear from us within a day after you apply. All our hiring is virtual. Take your time filling out our application since we use a lot of that information to guide the process. Well screen it and invite you for an interview. By the end of the interview youll know if you got the job and when to return for your first paid training shift. You can choose from different dates that may start as soon as within a week. We aim to get you working and paid as soon as you can.