Collections Manager (Education)
COLLECTIONS MANAGER
POSITION SUMMARY/OBJECTIVE
Manage the overall collections process while cultivating a positive work environment. Ensure all collection processes and procedures are adhered to and reported against in a timely, accurate and efficient manner for the portfolio management and executive management teams. Sustain excellent levels of customer service in collections both with external residents and internal employees. Maximize collections percentages. Review, monitor, and approve all delinquent accounts prior to being placed with collection agencies and attorneys.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Monitor the company's portfolio to ensure open receivables are properly controlled and collected
- Manage the collections teams and all market Couriers (if applicable)
- Provide superior customer service for residents and internal departments
- Pursue collections on all delinquent accounts to increase revenue
- Authorize payment arrangements within company policy
- Generate aging reports for PMs to utilize for collections in each market
- Coordinate all correspondence for delivery with couriers in each market (when applicable)
- Approve accounts for eviction filings with attorney's per market
- Weekly updates for all markets on eviction status and court dates
- Approve accounts for turnover to an outside collection agency
- Provide documentation requested for debts placed with collection agency
- Approve timecards in Paycor for clerical staff
- Provide timely and relevant analytical information to the executive and property management
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- Attention to detail and willingness to follow proper policy and procedures
- Minimum of two years of collections experience
- Must possess exceptional organizational skills
- Experience with computerized accounting systems, Microsoft office software, and standard office equipment (copiers, calculators, computers)
- Valid Driver's License is a requirement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY RESPONSIBILITY
This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.
TRAVEL
Little to no travel.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
VineBrook Homes LLC (“VineBrook”) is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. VineBrook considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, national origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. VineBrook makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, VineBrook will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship to the company. We are also a Drug Free Workplace. As permitted by law, qualified applicants will also be required to pass a drug screening before beginning employment.
Accounting/ Finance