The Residence Life Coordinator is responsible for providing growth and leadership for the implementation of Landmark Properties student education and engagement programs, services, and operations for nearly 40,000 beds across the US. The RL Coordinator is also responsible for leading and participating in various residence life training sessions, student-focused initiatives, and committees relevant to the employees areas of specific expertise. The RL Coordinator provides indirect supervision to staff at each of Landmarks seventy managed communities. The RL Coordinator reports to Director of Residence Life and Customer Service, who comes from an on-campus Residence Life background; and will enjoy the full support of the Operations Team and leadership.
Reports To: Director of Residence Life & Customer Service
The duties listed below are an outline of the Residence Life Coordinator's responsibilities and should not be considered an all-inclusive list. As the needs of the company change, these duties may be modified as needed. Shape and maintain the Landmark residence life program serving nearly 40,000 community members nationwide by coordination of the P.A.W.S initiatives.Provides oversight for the monthly operation of the residential communities including academic initiatives and services available to residents, which are delivered by the site staff.Responds to concerns of students, parents and other personnel regarding any/all aspects of the residence life; develops liaison relationships with other university agencies.Prepares periodic management reports and summaries, researches operational data and maintains measures of effectiveness and success.Collaborate on a daily basis with the other Director of Res Life, Operations staff, VPs and Marketing & Leasing team to ensure a consistent experience for our residents and the successful operation of our communities.Work with the training staff to direct the implementation of a comprehensive student staff development program, which reflects Landmarks core values.Participate the residence life training for the annual Managers Conference in Athens, GA for the management teams of 70 communities from across the country.Develop a student staff recruitment and selection process which encourages and values world class customer service, professionalism and resident satisfaction.Serve as the residence life lead on the transition team for all new communities.Work with the customer service team to review student satisfaction survey results, review management, and determine strategies to address community related concerns.Assist the Director of Residence Life and Customer Service with the assessment of each communitys residence life programs, services, operations, and procedures to facilitate improvements.Assist with development and implementation of the residence life strategic plan, and provide input to the Director for Strategic Planning. Requirements 1-3 years experience in on- or off-campus student servicesAt least 1 year of training experience preferredExcellent oral and written communication skillsA motivated self-starter and problem solverStrong organizational, interpersonal, systems-development and leadership skillsAbility to handle multiple high priority projectsStrong internet, word processing, and spreadsheet skills -proficiency in Microsoft Office Suite