YMCA of Greater Des Moines
Administrative Assistant-Membership & Programs| Association (Finance)
JOB LOCATION: Association Leadership & Resource Office
HOURS/DAYS SCHEDULE: Standard work week, but will occasionally work evening or weekend hours to accommodate activities such as meetings and events.
HOURLY RATE: $17.00-$20.00/hour
CLOSING DATE FOR APPLICATIONS: June 12, 2022 - Applications will be reviewed on a rolling basis.
POSITION SUMMARY:
The Membership & Program Support Administrator supports the Association Membership Director in a broad range of tasks to support our members and programs. The role is responsible for providing technical support and maintenance of association software applications and data maintenance. It also supports various program registrations, bank draft management and account collections. It will also analyze data and provides reports that supports retention of membership and program participants.
ESSENTIAL FUNCTIONS:
Supports a work environment that exemplifies the Ys culture and how we show up and supports ownership and teamwork. Serve as a relationship-building connection point for members, staff and vendors through the delivery of member-focused customer service. Manage the Customer Relationship Management (CRM) System to ensure data accuracy related to membership and programs. Professionally communicate, in various ways and forms, with staff, members, vendors, and community partners regarding program and membership transactions, issues, and notifications. Maintain and review various membership and program related forms and documents. Attend department, branch and association staff meetings, and other required training. Demonstrate and support the objectives of the Association as embodied in the mission statement and values.Perform additional duties as assigned by supervisor or designated staff person.