Service Manager (Personal Services)
Management Opportunity with an Industry Leading Wildlife Management Company!
Founded in 1983, Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, providing leading wildlife, animal and integrated pest control services across the nation. We work with wildlife and people alike and have amazing careers to offer in a recession resistant business.
Responsibilities
The District Service Manager is responsible for leading the recurring service team and assisting in recruiting, training, and development of technicians within their district. As a District Service Manager, you will direct the service, routing and scheduling functions of your district to provide quality service to customers and achieve district performance objectives. District Service Managers are responsible for the overall direction, coordination, and evaluation of the recurring services operation and customer experience.
Your Daily Duties:
- Conduct on-going training in customer service skills, technical and safety policies,
- Evaluate quality of service provided to customers, develop procedures to minimize customer complaints, increase customer retention
- Ensure compliance with DOT and fleet maintenance.
- Assist territories that have employees on vacation or terminated
- M&S management for District chemical orders, wildlife control supplies, etc.
- Route management to ensure completions and allowance reduction and optimize routing and scheduling
- AR management in partnership with the District Manager
- Weekly technician ride-alongs and ongoing training
- Become an employee handbook expert
- Stabilize revenue and production after employee loss or during employee vacation
- Maintain licensure for employees within district and assist with renewals ensuring state compliance
You Will Thrive In This Role If:
- You hold yourself to high standards
- You enjoy building relationships and creating a bond and rapport with your team members
- You have great time management skills
- You have a “yes” approach to customer service and are able to provide that high level of service to all existing, future, and past customers
What We Offer:
- Highly competitive compensation package
- Company vehicle, cell phone and tablet
- Comprehensive training programs as the industry leader
- Initial uniforms provided and/or compensated by Company
- Comprehensive benefits package including medical, dental, vision & life Insurance
- 401(k) plan with company match, employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Employee discounts, tuition reimbursement, dependent scholarship awards
Qualifications
Work Environment:
We go where the wildlife goes! Candidates must be physically capable of safely performing the following job duties:
- Using a ladder within the manufacturer's required weight capacity
- Lifting and carrying up to 50 lbs
- Access crawl spaces, attics, confined spaces, roof tops, etc.
- Ability to work in various weather conditions
Requirements:
- High School Diploma required
- We require a good driving record and the ability to pass a drug screen
Critter Control are an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer
