Harland Clarke Corp
Workforce Analyst I (Administrative)
Harland Clarke is a leading provider of customer engagement solutions that help connect businesses and people how, when, and where it matters. The company offers payment tools such as checks and cards; and marketing services such as deposit and loan acquisition programs, digital marketing, performance analytics and promotional products for businesses. It deploys these solutions holistically, across print, phone, and digital channels, ensuring that the customers of its world-class client base enjoy a consistently superior experience. Harland Clarke is a wholly owned subsidiary of Vericast (http://www.vericast.com). For more information, visit www.harlandclarke.com or follow Harland Clarke on LinkedIn and on Twitter @HarlandClarke.
Qualifications
JOB SUMMARY
Maintains intraday performance performs scheduling process tracking and forecasting of personnel to handle daily call volume to meet the service level and occupancy goals of the center. Works with Corporate to forecast and track call volumes for Contact Center. Responsible for all aspects of Center scheduling to meet call center demand.
KEY DUTIES/RESPONSIBILITIES
EDUCATION
High School Diploma required; 1-2 years college preferred.
EXPERIENCE
Minimum of 1 year experience in a call center environment preferred
KNOWLEDGE/SKILLS/ABILITIES
DECISION MAKING
Center level.
OTHER
Supervisory Responsibilities: Generally no direct reports but may assume Team Leader role based on needs of Center.
Additional Information
Harland Clarke, a Vericast Company, considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. In addition, Valassis will provide reasonable accommodations for qualified individuals with disabilities by contacting our recruiting administrator at [email protected]
EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
All your information will be kept confidential according to EEO guidelines.