Associate Relations Coordinator, Support,Human Resources-South Florida (Finance)

The purpose of this position is to serve as an Associate Relations representative to associates in Industrial Operations. This entails being the primary point of contact for associates when they utilize the Open Door Policy and want to speak with someone from Human Resources.
 

• Evaluating and responding to HR policy or procedure questions initiated by associates through Publix's proactive communication processes and systems, such as phone calls to the Support Associate Relations Specialist or corporate, being the point of contact listed on the Open Door Policy poster in our support facilities, calls or e-mails submitted to the PIP and Ethics Line, and calls or e-mails submitted to the Customer Care Center.
• Evaluating and responding to HR associate relations concerns
• Representing Publix at unemployment compensation (UC) hearings
• Providing analytical and administrative support to Associate Relations Specialists for complex or in-depth investigations

• Bachelor's Degree or equivalent experience in Human Resources or Business
• One year of experience working in a service environment, directly responsible for handling customer questions and concerns
• Knowledge of basic equal employment opportunity (EEO) laws, such as:
  • Federal employment laws and regulations, including knowledge of government agency procedures related to Title VII, ADA, FMLA
  • State and local laws, regulations, and ordinances
  • Employee assistance and substance abuse programs and practices
  • Workers' Compensation regulations and processes
  • Unemployment Compensation regulations and processes 
•  Knowledge of data, metrics, reports, and resources available, including the methods used to access those resources
• Strong analytical skill, particularly ability to independently exercise sound judgment
• Superior communication skills, particularly verbal communication skills
• Strong persuasion skills.
• Effective presentation and facilitation skills
• Effective writing skills
• Adaptability and ability to multi-task multiple high-level priorities (reprioritize plans and change direction very quickly)
• Ability to be discreet and maintain confidential information
• Strong organizational skills

• Two years of experience managing or leading people
• Two years of experience as a Publix Support associate
• Knowledge of Publix policies and procedures, with particular emphasis on HR policies
• Knowledge of Publix's culture
• Knowledge of Support business units
• Knowledge of Support policies and procedures related to HR functions and systems (progressive discipline system, hiring and posting processes, NOI process and training and development programs for managers)

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost


• An opportunity to purchase additional shares of our privately-held stock


• 401(k) retirement savings plan


• Group health plan (with prescription benefits)


• Group dental plan


• Group vision plan


• Sick pay


• Paid Parental Leave


• Long-term disability insurance


• Company-paid life insurance (with accidental death & dismemberment benefits)


• Tuition reimbursement


• Vacation pay


• Free hot lunches (buffet-style) at facilities with a cafeteria


• Paycheck direct deposit


• Credit union


• Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases


• 6 paid holidays (associates can exchange the following holidays with their manager's approval: New Year's Day, Memorial Day, Fourth of July, and Labor Day).