Sterilite Corporation
IT Operations Supervisor (Sales)
Responsible for the installation, maintenance, configuration, and reliable operation of corporate computer systems, servers, storage and virtualization technology.
Troubleshoot hardware, network and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
Identify and execute IT projects intended to continually improve and upgrade the IT infrastructure, such as evaluate new software and hardware or make a process more cost-effective.
Identify areas for process and efficiency improvement leading to greater workforce effectiveness.
Assist in designing a global infrastructure strategy including defining the infrastructure strategy with IT management and designing a strong infrastructure support structure.
Provide strong leadership and support to the Service Desk team members including training, coaching and motivation to enable them to exceed customer satisfaction.
Develop and promote standard operating procedures and make recommendations for new or modified policies and procedures as needed.
Provides day to day operational support for all Information Services devices, applications and solutions throughout the company. Such solutions would include: PCs, Servers, storage and virtualization technology.
Designs, Installs, Documents and Maintains all I.S. Operations Infrastructure in support of existing operations and I.S. Strategic Plans. Partners with other members of the I.S. team to provide input in the development of I.S. Operations strategies.
Back-up the I.S. Operations Manager in supporting technologies deployed in the datacenters such as; UCS, disk sub-systems, backup technologies, virtual machine environments, etc.
Partners with other members of the I.S. Team to deploy new or updated tools or processes needed to support our strategic plans.
Consults with external vendors regarding services and equipment, and maintains all contracts with these vendors.
Creates and maintains reports and documentation related to Operations infrastructure including operational performance, procedures, drawings, flowcharts, cable plans, training documents, and periodic testing and reporting processes.
Partners with I.S. Project Manager in order to implement strategic projects.
Partners with I.S. Operations Network Administrator in order to implement strategic projects impacting networking, telecom or Security
Partners with the I.S. Operations Manager to create and execute against a training plan to develop other team member skills in the Operations environment
Researches and learns new technologies - defines benefits, requirements and documents the Return on Investment (ROI) for review.
Provides budgetary input for annual budget planning.