Patient Services Lead - Remote - Nationwide (Healthcare)

Remote, Nationwide - Seeking Patient Services Lead

Everybody Has A Role To Play In Transforming Healthcare

If you want to be part of changing healthcare to better serve patients, you are in the right place. With Vituity you will join a team of individuals dedicated to our culture of caring and work to develop and implement innovative solutions, while tackling some of the healthcare industry's most challenging situations from the inside.

Join the Vituity Team. At Vituity, our core values matter. We embody a Culture of Caring by approaching every human interaction with compassion and heart. With a Servant Leadership philosophy, we focus on what we can accomplish when we put our patients and colleagues first. An Ownership Mentality means we all have mutual accountability to drive positive change for Vituity as a whole. Finally, our focus on Innovation enables all of us to re-imagine healthcare and bring about lasting change. Ultimately, we are unified around the common purpose of transforming healthcare to improve lives, and we believe everyone has a role to play in that. Help us shape the future of healthcare.

Vituity Locations: Vituity has opportunities at 450 practice locations across the country, serving 8 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Assist Patient Services Supervisor/Manager in providing direction and guidance to Patient Services Representatives.
• Monitor Patient Services calls to ensure call quality consistently achieved.
• Assist Patient Services Supervisor in assignment delegation to Patient Services Representatives.
• Assist Patient Services Supervisor to assure compliance with MBSI policies and procedures.
• Communicates with other departments to resolve issues and provide assistance.
• Provides feedback to Patient Services Supervisor of performance related issues observed in the team and provides input on performance evaluations of team members.
• Assist in managing workflow to meet daily, weekly and monthly deadlines, including working with ACTS codes, adjustments and additional tasks as assigned.
• Assist in completing employee reports related to productivity and call volumes.
• Assist in conducting regularly scheduled team meetings, communicating team goals and objectives.
• Fosters and maintains positive work environment including administration of incentive programs.
• Handles incoming calls as needed to maintain service levels and resolve escalated calls.
• Travel may be necessary for business purpose, not exceeding 20% of time.

Required Experience and Competencies

• Two years of related experience and/or training required.
• Experience in customer service and call center activities required.
• Fluent in Spanish language, both oral and written, preferred.
• Experience in a billing and collection production environment preferred.
• Strong organizational and leadership skills.
• Excellent verbal and written communication skills as well as strong interpersonal.
• Ability to continually motivate employees in a highly productive environment.
• Computer skills, specifically Microsoft Excel and Microsoft Word.
• Thorough understanding and application of financial classes.
• Strong understanding of debits and credits.
• Highly effective multi-tasking skills are extremely important.
• Ability to react to change productively.
• Ability to write simple correspondence.
• Ability to correctly add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to work overtime as requested or required.

The Community

Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.

• Monthly wellness events and programs such as yoga, HIIT classes, and more
• Trainings to help support and advance your professional growth
• Team building activities such as happy hours and holiday celebrations
• Flexible work hours
• Opportunities to attend Diversity, Equity and Inclusion (DEI) events including LGBTQ+ History, Dia de los Muertos Celebration, Money Management/Money Relationship, and more.

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
• Outstanding Paid Time Off: Four weeks' vacation, Paid holidays, Sabbatical
• Student Loan Repayment Program
• Professional and Career Development Program
• EAP, travel assistance and identify theft included
• Wellness program
• Diversity, Equity and Inclusion (DEI) initiatives including LGBTQ+ History, Dia de los Muertos Celebration, Money Management/Money Relationship, and more.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

Hourly rate for this role is $21.00 per hour.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. We know that when we work together across sites and specialties as an integrated healthcare team, we can exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity appreciates differences; our dedication to diversity, equity and inclusion is at the heart of our organization. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

Applicants Only. No agencies please.