ZEALANDIA HOLDING COMPANY
Customer Service Representative (Administrative)
Resort Travel & XChange, Inc., is now hiring for Customer Service Representatives in Asheville, NC! This is an optional fully-retmote position once trained. RTX offers a great benefits plan including medical, dental, vision, company paid life insurance and short term disability, ancillary insurance products, 401(k) with company match, travel perks, and more! RTX contributes to an ESOP and is an EOE!
Customer Service Representatives will answer incoming calls from all customers; make reservations, answer questions, handle complaints, troubleshoot problems, and provide all necessary travel, product, and service information; handle customer inquiries both via phone and electronically (email); provide follow-up calls to customers when necessary; and document all call information according to company policies & procedures. ESSENTIAL FUNCTIONS AND ACCOMMODATIONS
Resort Travel & Xchange will make all reasonable accommodations to qualified employees and/or applicants. Duties may vary under the direction of the reporting supervisor and are subject to change at any time with or without prior notice at the discretion of the Company.
This job description in no way states or implies that these are the only duties to be performed by the Customer Service Representative. The employee is expected to perform other duties necessary for the effective operation of the department
SKILLS & ABILITIES
RTX'S CORE COMPETENCIES
N (Not Applicable)
Activity is not applicable to this occupation.
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Handling / Fingering
Reach Above Shoulder
Squat or Kneel
10 lbs or less
Over 100 lbs
12 lbs or less
Well lighted office environment, ventilated. The work is generally performed at a desk. Use of phone and computer equipment is constant. May have high level of noise distractions due to agents taking calls, music, bells ringing, etc.